- Team Building: Develop a high-performing team that embodies their values through coaching, mentoring, and performance management.
- Upskilling & Development: Enhance team performance using skills matrices as a foundation for performance and salary reviews.
- Leadership: Demonstrate strong leadership skills and apply legal knowledge to upskill the team.
- Change Initiatives: Propose, implement, and engage with change initiatives, ensuring smooth transitions within the team and department.
- Accountability: Ensure team behaviours align with their values and manage any poor performance effectively.
- Collaboration: Work across all teams to achieve shared goals and objectives.
- Client Relations: Address client/service queries or complaints promptly and maintain accurate records.
- Relationship Building: Maintain strong relationships across the business and with third parties/introducers.
- Compliance: Ensure adherence to their company policies and procedures.
- Resource Planning: Manage schedules, breaks, holidays, and absences to ensure the team is adequately resourced.
- Performance Monitoring: Monitor individual performance, quality, and productivity levels.
- Development Plans: Ensure all team members have Personal Development Plans that are regularly reviewed and updated.
- Training: Liaise with the L&D Team to provide ongoing coaching, training, and development for team members.
- Recruitment: Assist in the recruitment of new team members.
- Team Meetings: Facilitate and chair regular team meetings.
Conveyancing Team Manager
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