Harnessing a robust foundation in global Hospitality and L&D Operations Management, I drive client success through conceptualizing and delivering exceptional customer experiences.
My approach consistently leads to the creation of sustainable, user-centric solutions that resonate on an international scale.
With a focus on organizational effectiveness and a strategic mindset, my contributions have spanned from delivering business and learning events to facilities design that exceed expectations. At the core, my work revolves around elevating customer satisfaction and achieving operational excellence. Tasked with the (re)centralization of employees’ training and development programmes for Forte’s luxury “Exclusive Hotels by Forte” portfolio - 13 properties in 9 different countries.
Facilitated the introduction of the group’s global customer loyalty programme.
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With a focus on organizational effectiveness and a strategic mindset, my contributions have spanned from delivering business and learning events to facilities design that exceed expectations. At the core, my work revolves around elevating customer satisfaction and achieving operational excellence. Tasked with the (re)centralization of employees’ training and development programmes for Forte’s luxury “Exclusive Hotels by Forte” portfolio - 13 properties in 9 different countries.
Facilitated the introduction of the group’s global customer loyalty programme.
#J-18808-Ljbffr
