Cost of Living Response Officer

From £27,269 per annum Are you ready to help our tenants tackle the cost of living crisis? Do you have the energy to make a difference and help tenants remain in their accommodation? Apply now to support our tenants in navigating this crisis. Can you motivate people, think creatively and solve problems? This is a rewarding role encompassing both housing and support - identifying and overcoming barriers to sustaining a tenancy and managing finances. You will work in the community with a variety of individuals delivering positive outcomes for both the tenant and SHDC as a social landlord. Do you have a gift for communicating with a wide range of people? This role will assist a variety of tenants presenting with tenancy concerns, complex issues, and multiple challenges, so excellent interpersonal skills are a must. You will be supporting residents in crisis by advocating and negotiating with partner agencies to keep tenants in their homes. Conflict resolution and mediation skills are key in this role to manage and resolve disputes involving tenants, working at the forefront developing excellent working relationships with organisations including Adult & Children’s Services, Police, DWP, Citizens Advice, and NHS services. If you have a background in social work, education, housing management, or a related field and are well-versed in housing legislation and welfare benefits in England, then we want to hear from you! We are looking for experience in providing support to vulnerable individuals and families, along with a proven track record in tenancy sustainment. Additionally, understanding housing law and legislation is crucial for this role, including tenant rights and responsibilities, eviction processes, and welfare benefits. If you are passionate about making a positive impact in the community and have the necessary skills and experience, we encourage you to apply. BENEFITS: We offer excellent terms and conditions of employment including: Local Government Pension Scheme, 23.8% employer contribution Generous annual leave scheme + option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme* Flu Jabs Free Eye Test voucher Flexible Working Policy Agile Working Policy* Car mileage reimbursement* Excellent career progression and training opportunities Long Service Recognition* *Certain restrictions may apply ABOUT US:

Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership, the largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovative areas of work. Eager to find out more? Contact Vikki Cherry (Housing Services Manager) on 07976 642195 or email

vcherry@sholland.gov.uk

for more details. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly.

Find out more about our Equal opportunities on our website The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/in person when suitable candidates apply which may be prior to the closing date.

For this role, we do require the successful applicant to complete a DBS check as part of the onboarding process. Job Profile:

Job Profile document

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