Counter Fraud Motor Claims Handler

Counter Fraud Motor Claims Handler Bromley - Hybrid At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We're hiring Counter Fraud Motor Claims Handlers to join our Fraud Department. You will report into our Counter Fraud Team Leader. What you'll be doing: You will deliver Counter Fraud benefit by identifying and investigating insurance fraud and undertake investigations to validate or substantiate concerns. Conduct portfolio management, including proactive review of new work and conversion to detect benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines. Make sure all cases adhere to legislation and risk regulations. Manage customer expectations, including enquiries into indemnity, liability and will update them throughout the lifecycle of an investigation. Prevent and detect insurance fraud, with the ability to effectively manage potential outcomes including, but not limited to; cancellation, voidance, repudiation, negotiating settlement, litigation, and recovery. You will use all available MI to prioritise workload and drive your own performance. Provide advice, guidance and direction to relevant key stakeholders including; Underwriting, Customer Relations, AML, Internal investigations, Bodily Injury, Motor Claims, Home Claims and Technical and Large Loss to maximise fraud detection opportunities. What you'll need: You will have experience within the insurance industry. Excellent organisational and time management skills. Good communication skills. Ability to prioritise and manage workload efficiently. Ways of Working Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you'll be in the Leeds office depends on your role and team, but most colleagues will be required to spend 2 days a week in the office. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays Buy as you earn share scheme Employee discounts and cashback Opportunity to apply to our customer service and data apprenticeship to develop skills for the future Plus many more Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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