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Direct Line Group Location:
Bromley, United Kingdom Job Category:
Retail EU work permit required:
Yes Job Reference:
256676bffb4d Job Views:
95 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
London/Bromley About us We are Direct Line Group - the driving force behind household brands like Direct Line, Churchill, Privilege and Greenflag. We're rewriting the insurance narrative, transforming it into a personal, inclusive, and impactful tool. Our mission is simple: to offer people peace of mind today and tomorrow, enabling them to embrace life fully. We're looking for A Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department, reporting into our Counter Fraud Motor Claims Team Leader. This role offers - two days a week at our Bromley office, and the rest from home. What you'll be doing: Deliver Counter Fraud benefits by identifying and investigating insurance fraud and undertake investigations to validate or substantiate concerns. Conduct portfolio management, including proactive review of new work and conversion to detect benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines. Ensure all cases adhere to legislation and risk regulations. Manage customer expectations, including enquiries into indemnity, liability and update them throughout the lifecycle of an investigation. Prevent and detect insurance fraud, managing potential outcomes including cancellation, voidance, repudiation, negotiating settlement, litigation and recovery. Mitigate spend and control the cost of investigations by identifying threats, leakage and referring to senior staff members if required. Use all available MI to prioritise workload and drive your own performance. Demonstrate liaison and adherence to processing guidelines with external bodies. Provide advice, guidance and direction to relevant key stakeholders including Underwriting, Customer Relations, AML, Internal investigations, Bodily Injury, Motor Claims, Home Claims and Technical and Large Loss to maximise fraud detection opportunities. Understand the balance between preventing fraud and treating our customers fairly, removing innocent parties from the process at the earliest opportunity and minimising avoidable complaints. What you'll need: Experience within the insurance industry. Excellent organisational and time management skills. Ability to prioritise and manage workload efficiently. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#J-18808-Ljbffr
Direct Line Group Location:
Bromley, United Kingdom Job Category:
Retail EU work permit required:
Yes Job Reference:
256676bffb4d Job Views:
95 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
London/Bromley About us We are Direct Line Group - the driving force behind household brands like Direct Line, Churchill, Privilege and Greenflag. We're rewriting the insurance narrative, transforming it into a personal, inclusive, and impactful tool. Our mission is simple: to offer people peace of mind today and tomorrow, enabling them to embrace life fully. We're looking for A Counter Fraud Motor Claims Handler to join our vibrant Counter Fraud Operations Department, reporting into our Counter Fraud Motor Claims Team Leader. This role offers - two days a week at our Bromley office, and the rest from home. What you'll be doing: Deliver Counter Fraud benefits by identifying and investigating insurance fraud and undertake investigations to validate or substantiate concerns. Conduct portfolio management, including proactive review of new work and conversion to detect benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines. Ensure all cases adhere to legislation and risk regulations. Manage customer expectations, including enquiries into indemnity, liability and update them throughout the lifecycle of an investigation. Prevent and detect insurance fraud, managing potential outcomes including cancellation, voidance, repudiation, negotiating settlement, litigation and recovery. Mitigate spend and control the cost of investigations by identifying threats, leakage and referring to senior staff members if required. Use all available MI to prioritise workload and drive your own performance. Demonstrate liaison and adherence to processing guidelines with external bodies. Provide advice, guidance and direction to relevant key stakeholders including Underwriting, Customer Relations, AML, Internal investigations, Bodily Injury, Motor Claims, Home Claims and Technical and Large Loss to maximise fraud detection opportunities. Understand the balance between preventing fraud and treating our customers fairly, removing innocent parties from the process at the earliest opportunity and minimising avoidable complaints. What you'll need: Experience within the insurance industry. Excellent organisational and time management skills. Ability to prioritise and manage workload efficiently. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays Buy as you earn share scheme Employee discounts and cashback Plus many more Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#J-18808-Ljbffr
