The Crays Collaborative PCN is a network of 6 GP surgeries which are Broomwood Surgery, Crescent Surgery, Derry Downs Surgery, Gillmans Road Surgery, Poverest Medical Centre and St Mary Cray Practice. The PCN is looking for a Care Coordinator to join their team.
Main duties of the job
Care co-ordinators help to co-ordinate and navigate care across the health and care system, helping people make the right connections, with the right teams at the right time. They support people to become more active in their own health and care and are skilled in assessing people's changing needs. Care co-ordinators are effective in bringing together multidisciplinary teams to support people's complex health and care needs. They can be an effective intervention in supporting people to stay well, particularly those with long-term conditions, multiple long-term conditions, and people living with or at risk of frailty. About us
BGPA Department Information BGPA is a federation of all 43 Bromley practices working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 350,000 patients, 100% of the Bromley population. BGPA's partner organisation is Bromley Education and Training Hub (BETH). BETH supports education, training, and professional development across primary care in Bromley and beyond. Organisational Values/Objectives BGPA's goals are to work strategically with Bromley practices to help secure the best services for patients while working together to support member practices in the challenges of a changing NHS. BGPA aims to improve the morale of general practice in Bromley by sharing expertise, services, and supporting its workforce. BGPA will make a positive impact on medical services in Bromley by working closely with One Bromley Partners including NHS SEL ICB, local NHS trusts, local providers, and patient groups, to improve the delivery of healthcare to the local population. At BGPA, we truly believe that diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We want a workplace culture that truly reflects our values. We particularly encourage applications from candidates who are likely to be underrepresented in the BGPA workforce, including people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQI+ people. Job responsibilities
Job Purpose: To contribute to the Primary Care Network achieving its goal of improving patient care amongst its member practices. Key Relationships: PCN Directors, PCN Network Manager, PCN Practice Managers, GPs and other Practice staff, BGPA management, other local health and social care organisations, patients, and carers. Job Summary: Provide administrative support for Clinical Directors; Carry out administrative work to support patient clinics such as covid vaccination clinics and nurse clinics including setting up clinics, booking staff, arranging appointments, liaising with other staff and patients when necessary; Liaise with ARRS staff regarding PCN and practice indicators and targets; Monitor Practices performance against contract targets and support work towards achieving those targets and feed back to Clinical Directors; Carry out administrative work for meetings including taking minutes and actioning action points as required; Carry out searches on the clinical computer system and report activity data to the Clinical Directors and Network Manager; Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care; Provide co-ordination and navigation for people and their carers across health and care services working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; Assist the PCN Clinical Directors and Network Manager with regard to the Network Contract Directed Enhanced Service; Support the other care co-ordinators within the PCN and help develop their role; Organise PCN publicity and events when required; Maintain good communication with PCN practices; Participate in training, as appropriate; Work within organisation policies, procedures, and guidelines; Any other duties considered appropriate to the post. The above list is not intended to be exhaustive. The duties and responsibilities may, therefore, vary over time and according to changing circumstances. Confidentiality
The postholder must at all times maintain the complete confidentiality of the material and information that they handle. Data Protection
If required to do so, the post holder should obtain, process and/or use information held on a computer in a fair and lawful way: to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed. Health and Safety
Employees must be aware of the responsibilities placed on them by the Health and Safety at Work Act (1974) to ensure that the agreed safety procedures are carried out to maintain a safe environment for other employees and visitors. The post holder must carry out his/her duties with due regard to the Bromley GP Alliance's Equal Opportunities Policy. Person Specification
Qualifications
Good knowledge and use of the English language Excellent grammar, spelling, and punctuation Good standard of education Experience
Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement Experience of working with a framework of confidentiality Experience of working in health, social care, and other support roles in direct contact with people, families, or carers (in a paid or voluntary capacity) Experience or training in personalised care and support planning Experience of data collection and using tools to measure the impact of services Ability to organise, plan, and prioritise on own initiative, including when under pressure and meeting deadlines High level of written and verbal communication skills Ability to work flexibly and enthusiastically within a team or on own initiative Ability to maintain effective working relationships and to promote collaborative practice with all colleagues Ability to demonstrate personal accountability, emotional resilience, and work well under pressure Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies, and stakeholders Ability to work from an asset-based approach, building on existing community and personal assets Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety Ability to actively listen, empathise with people, and provide personalised support in a non-judgemental way Commitment to reducing health inequalities and proactively working to reach people from diverse communities Skills and Knowledge
Strong organisational skills, including planning, prioritising, time management, and record keeping Knowledge of how the NHS works, including primary care and PCNs Understanding of the wider determinants of health, including social, economic, and environmental factors and their impact on communities, individuals, their families, and carers Understanding of, and commitment to, equality, diversity, and inclusion Knowledge of Safeguarding Children and Vulnerable Adults policies and processes Ability to recognise and work within limits of competence and seek advice when needed Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
Care co-ordinators help to co-ordinate and navigate care across the health and care system, helping people make the right connections, with the right teams at the right time. They support people to become more active in their own health and care and are skilled in assessing people's changing needs. Care co-ordinators are effective in bringing together multidisciplinary teams to support people's complex health and care needs. They can be an effective intervention in supporting people to stay well, particularly those with long-term conditions, multiple long-term conditions, and people living with or at risk of frailty. About us
BGPA Department Information BGPA is a federation of all 43 Bromley practices working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 350,000 patients, 100% of the Bromley population. BGPA's partner organisation is Bromley Education and Training Hub (BETH). BETH supports education, training, and professional development across primary care in Bromley and beyond. Organisational Values/Objectives BGPA's goals are to work strategically with Bromley practices to help secure the best services for patients while working together to support member practices in the challenges of a changing NHS. BGPA aims to improve the morale of general practice in Bromley by sharing expertise, services, and supporting its workforce. BGPA will make a positive impact on medical services in Bromley by working closely with One Bromley Partners including NHS SEL ICB, local NHS trusts, local providers, and patient groups, to improve the delivery of healthcare to the local population. At BGPA, we truly believe that diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We want a workplace culture that truly reflects our values. We particularly encourage applications from candidates who are likely to be underrepresented in the BGPA workforce, including people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQI+ people. Job responsibilities
Job Purpose: To contribute to the Primary Care Network achieving its goal of improving patient care amongst its member practices. Key Relationships: PCN Directors, PCN Network Manager, PCN Practice Managers, GPs and other Practice staff, BGPA management, other local health and social care organisations, patients, and carers. Job Summary: Provide administrative support for Clinical Directors; Carry out administrative work to support patient clinics such as covid vaccination clinics and nurse clinics including setting up clinics, booking staff, arranging appointments, liaising with other staff and patients when necessary; Liaise with ARRS staff regarding PCN and practice indicators and targets; Monitor Practices performance against contract targets and support work towards achieving those targets and feed back to Clinical Directors; Carry out administrative work for meetings including taking minutes and actioning action points as required; Carry out searches on the clinical computer system and report activity data to the Clinical Directors and Network Manager; Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care; Provide co-ordination and navigation for people and their carers across health and care services working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; Assist the PCN Clinical Directors and Network Manager with regard to the Network Contract Directed Enhanced Service; Support the other care co-ordinators within the PCN and help develop their role; Organise PCN publicity and events when required; Maintain good communication with PCN practices; Participate in training, as appropriate; Work within organisation policies, procedures, and guidelines; Any other duties considered appropriate to the post. The above list is not intended to be exhaustive. The duties and responsibilities may, therefore, vary over time and according to changing circumstances. Confidentiality
The postholder must at all times maintain the complete confidentiality of the material and information that they handle. Data Protection
If required to do so, the post holder should obtain, process and/or use information held on a computer in a fair and lawful way: to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed. Health and Safety
Employees must be aware of the responsibilities placed on them by the Health and Safety at Work Act (1974) to ensure that the agreed safety procedures are carried out to maintain a safe environment for other employees and visitors. The post holder must carry out his/her duties with due regard to the Bromley GP Alliance's Equal Opportunities Policy. Person Specification
Qualifications
Good knowledge and use of the English language Excellent grammar, spelling, and punctuation Good standard of education Experience
Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement Experience of working with a framework of confidentiality Experience of working in health, social care, and other support roles in direct contact with people, families, or carers (in a paid or voluntary capacity) Experience or training in personalised care and support planning Experience of data collection and using tools to measure the impact of services Ability to organise, plan, and prioritise on own initiative, including when under pressure and meeting deadlines High level of written and verbal communication skills Ability to work flexibly and enthusiastically within a team or on own initiative Ability to maintain effective working relationships and to promote collaborative practice with all colleagues Ability to demonstrate personal accountability, emotional resilience, and work well under pressure Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies, and stakeholders Ability to work from an asset-based approach, building on existing community and personal assets Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety Ability to actively listen, empathise with people, and provide personalised support in a non-judgemental way Commitment to reducing health inequalities and proactively working to reach people from diverse communities Skills and Knowledge
Strong organisational skills, including planning, prioritising, time management, and record keeping Knowledge of how the NHS works, including primary care and PCNs Understanding of the wider determinants of health, including social, economic, and environmental factors and their impact on communities, individuals, their families, and carers Understanding of, and commitment to, equality, diversity, and inclusion Knowledge of Safeguarding Children and Vulnerable Adults policies and processes Ability to recognise and work within limits of competence and seek advice when needed Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
