We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process.
We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.
If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on e.recruitment@durham.ac.uk
Job Description - Credit Control Administrator
Job Number:
25000070 Department:
Finance Type:
Open-Ended/Permanent - Full Time Working Arrangements:
Hybrid working required to work 2 days per week in the office Closing Date:
12-Feb-2025, 3:59:00 PM Disclosure and Barring Service Requirement:
Not Applicable. The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. The role of Credit Control Administrator sits within the Credit Control team and will report to the Credit Control Assistant Manager. The purpose of the role is to support the team in delivering all aspects of credit control across the University. This will include ensuring the University's debt policies are adhered to while dealing with student/customer accounts, answering phone calls and responding to written correspondence in relation to overdue accounts, and liaising with internal departments regarding overdue debts to ensure our records are accurate. Key Responsibilities: Discuss and agree alternative payment plans where this is permitted. Assist in the preparation of debt files for referral to debt collectors. Work with all levels of staff across the University and closely liaise with our student billing team, Treasury team, and accounts payable team. This is a hybrid role, requiring a minimum of 2 days in the office each week. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year. Parking across campus, a cycle to work scheme, and discounts with local bus and train companies. Health and wellbeing support including discounted membership for our sport and gym facilities. On-site nursery and access to holiday camps for children aged 5-16. Generous family-friendly policies. Professional development opportunities. Staff volunteering activities. Discounts available via our benefits portal. Generous pension schemes. What you need to demonstrate when you apply: Qualifications/Experience: Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience. Experience of working in a busy office environment, preferably within a large organisation with credit control experience. Experience of communicating effectively with customers (in person and in writing). Demonstrable ability to proactively work with team members. Experience of working on the front line with service delivery under pressure. Experience with large ERP systems, such as Oracle/SAP. Skills/Abilities/Knowledge: Excellent oral and written communication skills. Ability to develop effective working relationships. Assertive and persuasive with good negotiation skills. Ability to deal with difficult conversations. Problem-solving skills. Strong digital competence with core digital tools. Experience working with debt collection agencies. Knowledge or experience in balance sheet reconciliation. Experience within the higher education sector. How to apply: To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role. We prefer to receive applications online. We will update you about your application at various points during the process. What you are required to submit: A CV A covering letter which shows examples of how you meet all of the criteria within the Person Specification Contact details: If you would like to have a chat or ask any questions about the role, Gemma Waggott would be happy to speak to you. She can be contacted via email at gemma.waggott@durham.ac.uk or telephone 0191 3496036. Typical Role Requirements: Service Delivery: Commitment to equality, diversity, and inclusion. Provide an excellent and timely service. Use experience to resolve routine issues. Collect, organise, and record data accurately. Teamwork: Resolve queries and respond to requests for information. Help organise and provide administrative services. Communication/Liaison: Seek feedback from students and staff. Liaise with staff in other areas and external suppliers. Data Processing: In submitting your application, Durham University will process your data. Please consider the relevant University Privacy Statement. We welcome applications from candidates with disabilities, neurodiversity, and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process.
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Job Number:
25000070 Department:
Finance Type:
Open-Ended/Permanent - Full Time Working Arrangements:
Hybrid working required to work 2 days per week in the office Closing Date:
12-Feb-2025, 3:59:00 PM Disclosure and Barring Service Requirement:
Not Applicable. The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. The role of Credit Control Administrator sits within the Credit Control team and will report to the Credit Control Assistant Manager. The purpose of the role is to support the team in delivering all aspects of credit control across the University. This will include ensuring the University's debt policies are adhered to while dealing with student/customer accounts, answering phone calls and responding to written correspondence in relation to overdue accounts, and liaising with internal departments regarding overdue debts to ensure our records are accurate. Key Responsibilities: Discuss and agree alternative payment plans where this is permitted. Assist in the preparation of debt files for referral to debt collectors. Work with all levels of staff across the University and closely liaise with our student billing team, Treasury team, and accounts payable team. This is a hybrid role, requiring a minimum of 2 days in the office each week. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year. Parking across campus, a cycle to work scheme, and discounts with local bus and train companies. Health and wellbeing support including discounted membership for our sport and gym facilities. On-site nursery and access to holiday camps for children aged 5-16. Generous family-friendly policies. Professional development opportunities. Staff volunteering activities. Discounts available via our benefits portal. Generous pension schemes. What you need to demonstrate when you apply: Qualifications/Experience: Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience. Experience of working in a busy office environment, preferably within a large organisation with credit control experience. Experience of communicating effectively with customers (in person and in writing). Demonstrable ability to proactively work with team members. Experience of working on the front line with service delivery under pressure. Experience with large ERP systems, such as Oracle/SAP. Skills/Abilities/Knowledge: Excellent oral and written communication skills. Ability to develop effective working relationships. Assertive and persuasive with good negotiation skills. Ability to deal with difficult conversations. Problem-solving skills. Strong digital competence with core digital tools. Experience working with debt collection agencies. Knowledge or experience in balance sheet reconciliation. Experience within the higher education sector. How to apply: To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role. We prefer to receive applications online. We will update you about your application at various points during the process. What you are required to submit: A CV A covering letter which shows examples of how you meet all of the criteria within the Person Specification Contact details: If you would like to have a chat or ask any questions about the role, Gemma Waggott would be happy to speak to you. She can be contacted via email at gemma.waggott@durham.ac.uk or telephone 0191 3496036. Typical Role Requirements: Service Delivery: Commitment to equality, diversity, and inclusion. Provide an excellent and timely service. Use experience to resolve routine issues. Collect, organise, and record data accurately. Teamwork: Resolve queries and respond to requests for information. Help organise and provide administrative services. Communication/Liaison: Seek feedback from students and staff. Liaise with staff in other areas and external suppliers. Data Processing: In submitting your application, Durham University will process your data. Please consider the relevant University Privacy Statement. We welcome applications from candidates with disabilities, neurodiversity, and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process.
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