Job Title:
Credit Controller Location:
Cardiff (Bay) - Hybrid Salary:
£25,000 per annum Hours:
Full time 12 month fixed term contract with a high chance of extension. Monday - Friday 9-5, working 3 days in the office and 2 from home. Here at the Recruitment Co, we are currently recruiting a Credit Controller to work for a client of ours based in Cardiff Bay. This is a hybrid role where you work 3 days in the office and 2 days from home. Previous experience required: You do not need previous Credit Control experience, but some customer service/admin experience is necessary. Main Job Roles: Recoveries (insured clients) & Collections (uninsured clients) - Responsible for the recovery of monies owed to clients in respect of credit-insured transactions, bonds, and uninsured debts placed for collections. Activities include direct debt chasing as well as liaison with 3 rd
party debt collectors, legal representatives, and/or administrators/receivers. Responsible for contacting debtors by telephone to successfully collect on the debt owed. Improve collection processes and results; reduce time to collection; decrease operating expenses; schedule reminder calls or escalate processes, including final notifications outlining next steps if payment is not received. Make follow-up communications a priority to ensure customers keep their commitments. Manage a portfolio of debts, implementing agreed processes and systems to achieve desired goals and results. Maintain day-to-day relationships with clients, debtors, and 3 rd
parties, including negotiation over recommended actions. Assess the cost-effectiveness of taking legal action and prepare suitable cases for transfer to the in-house legal team or external parties. Respond to customer queries on both standard and non-standard issues, ensuring a full investigation is completed to answer the customer query in full. May become involved in group projects, providing input and local technical knowledge to support the project group. Required Experience: Previous Credit Control experience is essential. Good communication skills, both verbal and written, with the ability to present information clearly and identify technical information to communicate appropriately to the audience. Sound judgment and ability to assess the cost-effectiveness of actions. Ability to assess situations and identify key factors. Proven negotiation skills and business orientation. Strong customer focus. Ability to build strong and productive relationships with both internal and external customers. Drive and ability to work well under pressure. Previous customer service/admin experience. Benefits: Hybrid working. 24 holidays a year + bank holidays. Bonuses. If you are interested, please apply now!
#J-18808-Ljbffr
Credit Controller Location:
Cardiff (Bay) - Hybrid Salary:
£25,000 per annum Hours:
Full time 12 month fixed term contract with a high chance of extension. Monday - Friday 9-5, working 3 days in the office and 2 from home. Here at the Recruitment Co, we are currently recruiting a Credit Controller to work for a client of ours based in Cardiff Bay. This is a hybrid role where you work 3 days in the office and 2 days from home. Previous experience required: You do not need previous Credit Control experience, but some customer service/admin experience is necessary. Main Job Roles: Recoveries (insured clients) & Collections (uninsured clients) - Responsible for the recovery of monies owed to clients in respect of credit-insured transactions, bonds, and uninsured debts placed for collections. Activities include direct debt chasing as well as liaison with 3 rd
party debt collectors, legal representatives, and/or administrators/receivers. Responsible for contacting debtors by telephone to successfully collect on the debt owed. Improve collection processes and results; reduce time to collection; decrease operating expenses; schedule reminder calls or escalate processes, including final notifications outlining next steps if payment is not received. Make follow-up communications a priority to ensure customers keep their commitments. Manage a portfolio of debts, implementing agreed processes and systems to achieve desired goals and results. Maintain day-to-day relationships with clients, debtors, and 3 rd
parties, including negotiation over recommended actions. Assess the cost-effectiveness of taking legal action and prepare suitable cases for transfer to the in-house legal team or external parties. Respond to customer queries on both standard and non-standard issues, ensuring a full investigation is completed to answer the customer query in full. May become involved in group projects, providing input and local technical knowledge to support the project group. Required Experience: Previous Credit Control experience is essential. Good communication skills, both verbal and written, with the ability to present information clearly and identify technical information to communicate appropriately to the audience. Sound judgment and ability to assess the cost-effectiveness of actions. Ability to assess situations and identify key factors. Proven negotiation skills and business orientation. Strong customer focus. Ability to build strong and productive relationships with both internal and external customers. Drive and ability to work well under pressure. Previous customer service/admin experience. Benefits: Hybrid working. 24 holidays a year + bank holidays. Bonuses. If you are interested, please apply now!
#J-18808-Ljbffr
