Manage a portfolio of customers and suppliers ensuring timely collection of accounts. Work collaboratively with the team and provide backup support when necessary. Contact customers via telephone to discuss outstanding debt. Send appropriate reminder letters and demands in line with company policies. Record all actions taken on an account using the debt management system. Attend calls or meetings with the management team to resolve overdue accounts. Identify potential problem accounts and recommend actions. Reconcile accounts to ensure accurate statements and up to date records. Work towards aggressive targets for cash collection. What you bring:
Proven track record in credit control and collecting outstanding debt. Excellent customer service skills and telephone manner. Proficiency in both Sage and Excel. Experience in the construction industry would be advantageous. Strong problem-solving abilities. Good communication skills both spoken and written. Ability to work independently and take initiative. Positive 'can-do' attitude. What sets us apart:
We are committed to creating an inclusive and diverse workplace where everyone feels valued and supported. We prioritise mental and physical well-being across our entire workforce. We offer full training, a generous holiday allowance, a company pension and a health care scheme. We are an equal opportunities employer.
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