Credit Control
Location: Cheltenham / Hybrid
Contract Type: Permanent
Required Salary: up to £40,000
The Company
My client is in the professional services sector.
The Role
In this role, you will deliver an effective and professional credit control service while maintaining positive relationships with our clients. You'll be responsible for finding the most appropriate ways to ensure timely payment of our invoices. This is not a role where you will be hiding behind a keyboard sending standard emails - you will be talking regularly to our partners to resolve any issues relating to unpaid invoices and building good relationships with clients to encourage timely payments while work is ongoing. You will need to show tact and flexibility, but also perseverance and resilience.
Key Skills & Experience
Ensuring compliance with the collection policy.
Ensuring bills are sent in accordance with the collection policy timelines.
Liaising with the partners to ensure timely resolution of client queries on unpaid invoices.
Monthly meetings to review debt and discuss challenging areas.
Liaising directly with clients' finance teams, choosing the most effective methods to chase outstanding debts, and keeping accurate records of all conversations/communications with them.
Assisting the team in achieving monthly cash collection and debtor day targets.
Performing new client credit checks and raising concerns to the Revenue Manager.
Escalating specific risk areas or issues to the Revenue Manager.
Personal Profile
Solid credit control experience gained in a professional services environment achieving strong results.
Good understanding of the full working capital cycle from time recording, WiP, billing, and cash collection, including VAT and disbursements.
Experience in building strong working relationships with managers/fee earners, offering challenges to ensure robust practices are observed, demonstrating a high level of customer service skills.
Knowledge of ARCS and Aderant would be useful, as would experience working with international clients.
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