Credit Controller

Providing administrative support, the Credit Controller is responsible for the efficient collection of their designated Sale Ledger/s in accordance with the Europa’s Credit Control Policy. This is where you come in: The role will involve working within a team, as well as on your own initiative and supporting the credit control supervisor. The ideal candidate will have excellent credit control experience, customer service knowledge and strong communication skills. Our Ideal Person: Has an eye for attention to detail. An ability to work on own initiative. A team player, capable of building strong internal and external relationships. Driven to succeed in the workplace and keen to learn. In this role, you will: Ensure collection of all outstanding debt through daily chasing via telephone and email. Be responsible for directing customers to the Corrivo portal to access copy invoices and, in exceptional circumstances, produce copy invoices and statements via email. Raise queries via Corrivo in relation to price disputes, goods not received, proof of delivery (POD), and various other reasons as dictated by the customer for the relevant Account Manager to resolve. Escalate through the Credit Control Supervisor to legal proceedings as and when all avenues are exhausted and assign with Solicitors or third-party collection agents as necessary. Input and manage diary notes with action dates regarding conversations, agreements, and queries following all contact with customers. Produce journals through Leonardo Finance to the relevant nominal regarding contras and penny rounding, bank charges, and various other reasons. Reconcile cash sheets to resolve unallocated or incorrectly matched cash problems as required. Handle all Branch requested increases in credit limits where the credit report justifies it. Produce 48-hour notice of hold goods (accounts to put on stop) and intended Letter Before Action (LBA) in conjunction with Europa Solicitors or third-party collection agents, agreeing to issue summons as appropriate. Manage all reporting required on aged debt (weekly) for distribution to Branch Managers. Be responsible for the delivery and presentation of reports to all relevant branches at monthly meetings, working with the Branch Managers to implement action plans to resolve aged debt. Ensure compliance with our company values, referred to as ‘Our Approach to Business’! What you can expect from us: Generous salary and monthly bonus (after probation period) Working with a friendly team of individuals who love to have fun! Free Car Parking & Canteen Facilities Laptop & Tablet 25 days annual leave, plus all UK bank holidays & Annual leave buy back scheme Bereavement Leave & Sick Pay Pension & Death in Service Enhanced Maternity / Paternity & Adoption pay Employee Wellbeing Programme & Cycle to work scheme (After 3 months) Refer a Friend Scheme (Earn up to £). The opportunity to develop, progress and work within a global organisation which is rapidly growing. A fantastic working culture which promotes excellent work/life balance.

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