Position:
Credit Controller
Location:
Voyage Care, Wall Island, Birmingham Road, WS14 0QP
Contract:
Fixed Term Maternity Cover 13 months
Reporting to:
Credit Control Manager
The Credit Controller is responsible for the timely and effective receipt of payments and query resolution through communication with customers and the operational network.
Role & Responsibilities
Contacting customers by telephone and email to ensure timely receipt of payment
Manage your own workload to ensure all key accounts are managed in accordance with the department KPI’s
Ability to run and analyse an aged debt report
Liaise with other departments to ensure invoices are generated in a timely manner and all payments are allocated at month-end
Liaise with the operational network and other internal departments to resolve outstanding queries
Take card payments when required
Escalate overdue and/or queried accounts to senior management where required
Conduct conference calls with the branches/operations to give an update of overdue debt and outline processes to prevent future queries
Meet with branches and/or customers where needed to resolve disputes and implement processes to prevent future queries
Negotiate settlement figures and/or payment plans where required
Creation and distribution of Statements and other chase letters where needed
Review and reconcile accounts including unallocated payments
The Ideal Candidate Essential:
Strong communication skills both verbally and written
Excellent analytical skills, including strong Microsoft Excel skills
Ability to negotiate with customers
Ability to work towards and achieve deadlines and targets
Minimum of 2 years’ experience in a similar role
Desirable:
Able to work well as part of a team
Experience working in the healthcare sector
Possess good self-motivational skills
Excellent organisational skills to prioritise workload
Ability to learn new systems quickly
Able to reconcile large quantities of data
Calm and confident demeanour
Job Info
Job Title:
Credit Controller FT 13 months
Company:
Voyage Care
Location:
Stoke, Staffordshire
Posted:
Closes:
Jan 31st 2025
Sector:
Administration
Contract:
Temporary
Hours:
Full Time
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Credit Controller
Location:
Voyage Care, Wall Island, Birmingham Road, WS14 0QP
Contract:
Fixed Term Maternity Cover 13 months
Reporting to:
Credit Control Manager
The Credit Controller is responsible for the timely and effective receipt of payments and query resolution through communication with customers and the operational network.
Role & Responsibilities
Contacting customers by telephone and email to ensure timely receipt of payment
Manage your own workload to ensure all key accounts are managed in accordance with the department KPI’s
Ability to run and analyse an aged debt report
Liaise with other departments to ensure invoices are generated in a timely manner and all payments are allocated at month-end
Liaise with the operational network and other internal departments to resolve outstanding queries
Take card payments when required
Escalate overdue and/or queried accounts to senior management where required
Conduct conference calls with the branches/operations to give an update of overdue debt and outline processes to prevent future queries
Meet with branches and/or customers where needed to resolve disputes and implement processes to prevent future queries
Negotiate settlement figures and/or payment plans where required
Creation and distribution of Statements and other chase letters where needed
Review and reconcile accounts including unallocated payments
The Ideal Candidate Essential:
Strong communication skills both verbally and written
Excellent analytical skills, including strong Microsoft Excel skills
Ability to negotiate with customers
Ability to work towards and achieve deadlines and targets
Minimum of 2 years’ experience in a similar role
Desirable:
Able to work well as part of a team
Experience working in the healthcare sector
Possess good self-motivational skills
Excellent organisational skills to prioritise workload
Ability to learn new systems quickly
Able to reconcile large quantities of data
Calm and confident demeanour
Job Info
Job Title:
Credit Controller FT 13 months
Company:
Voyage Care
Location:
Stoke, Staffordshire
Posted:
Closes:
Jan 31st 2025
Sector:
Administration
Contract:
Temporary
Hours:
Full Time
#J-18808-Ljbffr
