Credit Controller
The responsibilities of a credit controller are to collect all outstanding monies owed to the business, ensuring payments are received on time. This may mean handling customer queries at both head office and branch level. A credit controller must be confident in their collection ability and when speaking with customers. Excellent organization is essential along with being able to work under pressure with a high volume of accounts. A credit controller must be proactive.
Payments
Monitor bank statements daily for ledger payments Send online payment links (debt/credit card) for payments Posting cash onto ledger accounts from the banking Allocating posted cash on accounts towards invoices Allocating credit notes & write offs Contacting customers for remittances & saving down remittances Update shared documents for movements e.g. allocations, credit note requests & write offs Raise credit notes/Write off requests
Customer Contact
Be polite & professional to customers & colleagues Action the shared mailbox, replying to customer contacts within 24 working hours including responding to queries, statement & invoice requests Communicate with franchisees to ensure they understand the branches' debt situation Contact customers by telephone & email to arrange payment for invoices on time Generate statements for customers, monthly or on demand Download and send invoices to customers along with PODS when required Review accounts for an escalation route in the event of non-payment such as a legal referral
Insurance
Monitor account balances & ensure adequate insurance cover Review credit safe limits on high ledger balances Ensure cash accounts remain as cash accounts, unless credit limit is approved Highlight any potential risk accounts Understand the insurance claim process & how to make a claim if required
Systems
Be confident in using Excel & office software Ensure factual notes are made on accounts with each customer contact
KPI / Targets
Reduce debt on ledgers monthly by 85% (number of accounts) Taking incoming calls Attending team calls on time at 9am & 2.30pm, unless otherwise stated
Communication
Work as part of a team and help provide ledger cover Provide daily updates to the accounts receivable Manager
Duties are not limited to the above mentioned.
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The responsibilities of a credit controller are to collect all outstanding monies owed to the business, ensuring payments are received on time. This may mean handling customer queries at both head office and branch level. A credit controller must be confident in their collection ability and when speaking with customers. Excellent organization is essential along with being able to work under pressure with a high volume of accounts. A credit controller must be proactive.
Payments
Monitor bank statements daily for ledger payments Send online payment links (debt/credit card) for payments Posting cash onto ledger accounts from the banking Allocating posted cash on accounts towards invoices Allocating credit notes & write offs Contacting customers for remittances & saving down remittances Update shared documents for movements e.g. allocations, credit note requests & write offs Raise credit notes/Write off requests
Customer Contact
Be polite & professional to customers & colleagues Action the shared mailbox, replying to customer contacts within 24 working hours including responding to queries, statement & invoice requests Communicate with franchisees to ensure they understand the branches' debt situation Contact customers by telephone & email to arrange payment for invoices on time Generate statements for customers, monthly or on demand Download and send invoices to customers along with PODS when required Review accounts for an escalation route in the event of non-payment such as a legal referral
Insurance
Monitor account balances & ensure adequate insurance cover Review credit safe limits on high ledger balances Ensure cash accounts remain as cash accounts, unless credit limit is approved Highlight any potential risk accounts Understand the insurance claim process & how to make a claim if required
Systems
Be confident in using Excel & office software Ensure factual notes are made on accounts with each customer contact
KPI / Targets
Reduce debt on ledgers monthly by 85% (number of accounts) Taking incoming calls Attending team calls on time at 9am & 2.30pm, unless otherwise stated
Communication
Work as part of a team and help provide ledger cover Provide daily updates to the accounts receivable Manager
Duties are not limited to the above mentioned.
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