Your responsibilities will be: Achieve overdue recovery targets through a pro-active, structured and methodical approach. Contact business customers/clients by phone, email, or mail regarding their accounts and be responsible for ensuring the collection of past due accounts. Proactively manage customer accounts to ensure timely collection of past due balances. Ensure barriers to payment are quickly identified and mediated. Develop and maintain a successful partnership with customers, sales, and other office teams. Manage stopped accounts up to litigation. Reconciliation and resolution of complex accounts.
The role entails managing your own complex ledger, chasing payments, maintaining up-to-date CRM information, and maintaining strong customer relations. There is the complexity of working on a high-value ledger with Key Accounts that would suit a candidate with very high attention to detail, strong relationship-building, strong investigative/problem-solving skills, and a resilient, positive attitude. You will be pro-active and have a structured and methodical approach to payment/overdue recovery. Experience with Excel and an affinity for reporting is highly desirable.
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