Hours per week: 37.5 hours per week (Monday to Friday)
Perm/Fixed Term: Permanent
Closing Date: 12th January 2025
Interview Date: 20th January 2025
This post may close early due to
high numbers of applications,
so you are advised to apply promptly. All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas. A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day. As part of Shared Financial Services supporting George Eliot Hospital, South Warwickshire University Hospital and Wye Valley Hospital NHS Trusts, the Credit Controller will be responsible for managing the debts of creditors ensuring timely payments are made in a manner which ensures a high quality standard of service and customer satisfaction. Main duties of the job
Acting on behalf of the Trusts to recover outstanding payments from all sectors of the business, the successful Credit Controller must be comfortable communicating clearly with NHS, Commercial and Private Individuals. Skills must include familiarity with accounts receivable procedures, regulations, and reconciliation of accounts. Establish and maintain regular communications with clients. Maintain accurate records and have experience in problem-solving and negotiation skills towards payment resolutions. Process irreconcilable debts for appropriate action through approved escalation steps. Delivery of monthly summarised debtors ledger position. Maintain an effective working relationship with other staff and departments to ensure delivery of a professional service. Reporting to management on outstanding issues and potential debtor problems. Job responsibilities
Raise debtor invoices/credit notes on receipt of requisitions from other departments in accordance with the Trust's Standing Financial Instructions and internal office procedures. Notify debtors by letter, email, telephone call or text of upcoming or outstanding invoices. Maintain monthly ledger reports to support resolution of all debts under query. Negotiate payment plans and settlements with debtors, including fixing terms and conditions. Maintain appropriate records in client accounts of interactions, such as payments, queries or resolutions in place. Reply promptly to client questions and concerns received by telephone or via written communication. Responsible for the recommendation and preparation of submissions for the debt collection agency for trace and against debtors who evade or refuse repayment according to the terms and conditions. Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived. Ensure account statements, invoices, and reminders to be forwarded to clients each month, updating records when necessary. Prepare month end summary reporting of top aged debt figures and status for NHS & Non-NHS. Work as effectively for all responsibilities during hybrid home/office attendance. Person Specification
Experience and Knowledge
Minimum 2 years' experience in a credit control role. Previous experience within an NHS Finance environment. Experience supervising staff. Knowledge of Agreement of Balances within the NHS. Knowledge of VAT input and output regulations. Qualification and Professional Training
Possess a pass in GCSE English and Mathematics or Accounting or equivalent qualification (grade C or above). NVQ Level 4/AAT Technician Level (or equivalent qualification) or 3 years finance office experience. Skills and Abilities
Speed, accuracy and attention to detail. Numeracy. Ability to create and use spreadsheets - Excel - pivot and lookup tables. Ability to use Microsoft Office packages: Word and Outlook. Ability to understand and interpret information. Excellent communication skills - both orally and in writing. Ability to use financial packages - ability to use Integra. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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high numbers of applications,
so you are advised to apply promptly. All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas. A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day. As part of Shared Financial Services supporting George Eliot Hospital, South Warwickshire University Hospital and Wye Valley Hospital NHS Trusts, the Credit Controller will be responsible for managing the debts of creditors ensuring timely payments are made in a manner which ensures a high quality standard of service and customer satisfaction. Main duties of the job
Acting on behalf of the Trusts to recover outstanding payments from all sectors of the business, the successful Credit Controller must be comfortable communicating clearly with NHS, Commercial and Private Individuals. Skills must include familiarity with accounts receivable procedures, regulations, and reconciliation of accounts. Establish and maintain regular communications with clients. Maintain accurate records and have experience in problem-solving and negotiation skills towards payment resolutions. Process irreconcilable debts for appropriate action through approved escalation steps. Delivery of monthly summarised debtors ledger position. Maintain an effective working relationship with other staff and departments to ensure delivery of a professional service. Reporting to management on outstanding issues and potential debtor problems. Job responsibilities
Raise debtor invoices/credit notes on receipt of requisitions from other departments in accordance with the Trust's Standing Financial Instructions and internal office procedures. Notify debtors by letter, email, telephone call or text of upcoming or outstanding invoices. Maintain monthly ledger reports to support resolution of all debts under query. Negotiate payment plans and settlements with debtors, including fixing terms and conditions. Maintain appropriate records in client accounts of interactions, such as payments, queries or resolutions in place. Reply promptly to client questions and concerns received by telephone or via written communication. Responsible for the recommendation and preparation of submissions for the debt collection agency for trace and against debtors who evade or refuse repayment according to the terms and conditions. Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived. Ensure account statements, invoices, and reminders to be forwarded to clients each month, updating records when necessary. Prepare month end summary reporting of top aged debt figures and status for NHS & Non-NHS. Work as effectively for all responsibilities during hybrid home/office attendance. Person Specification
Experience and Knowledge
Minimum 2 years' experience in a credit control role. Previous experience within an NHS Finance environment. Experience supervising staff. Knowledge of Agreement of Balances within the NHS. Knowledge of VAT input and output regulations. Qualification and Professional Training
Possess a pass in GCSE English and Mathematics or Accounting or equivalent qualification (grade C or above). NVQ Level 4/AAT Technician Level (or equivalent qualification) or 3 years finance office experience. Skills and Abilities
Speed, accuracy and attention to detail. Numeracy. Ability to create and use spreadsheets - Excel - pivot and lookup tables. Ability to use Microsoft Office packages: Word and Outlook. Ability to understand and interpret information. Excellent communication skills - both orally and in writing. Ability to use financial packages - ability to use Integra. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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