Requirements for the Credit Controller: Have credit control experience Have customer service experience Be analytical, self-motivated, driven and enthusiastic Have excellent communication skills, verbal and written Be a highly proficient IT user, including Excel, Outlook and accounting software Have strong organisational and time management skills Be able to work under pressure with a high volume of workload Be a Team player. Responsibilities of a Credit Controller: Be the first point of contact for customer account queries Reconciliation, managing customer portals and integration Review new and existing accounts for creditworthiness, setting and suggesting appropriate terms and credit limits Effectively review, manage and collect customer accounts prioritising to maximise cash flow whilst minimising risk of exposure Resolve invoice and payment queries promptly and efficiently Produce and distribute customer overdue/reminder letters Proactive management of new accounts and high value invoices Hold weekly meetings with each of the sales divisions that you manage to escalate key issues and agree on ways to move forward Build effective relationships and rapport with customers and internal contacts Provide exceptional customer service Provide cover within the finance team as and when required.
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