Credit Specialist

Are you passionate about making a positive impact on the planet and delivering exceptional customer experiences? Octopus Energy is looking for passionate and empathetic individuals to join our incredible team in Coventry as Credit Specialists. Our team plays a vital role in the business, helping to support Octopus Energy customers, who may have found themselves in financial difficulty. Our customers are at the centre of everything we do, so it’s on us to help and support them if they find themselves in financial difficulty. As a Credit Specialist, you should understand that each customer’s situation is different so we’re looking for someone who can use their own initiative to tackle a range of sensitive customer scenarios. This role will include a variety of different customer contacts so the ability to demonstrate a deep care for our customers over many conversations will be key. What you'll do:

Talk to customers that might be in financial difficulty. Handle customer communications through a range of channels such as inbound and outbound phone calls, emails, and text messages. Use your initiative to find the best way forward through agreeing appropriate repayment plans using external tools such as PayLink to review affordability levels and engage with customers to agree repayment plans. Own customer issues from start to finish, resolving problems and maintaining contact throughout. Identify vulnerabilities customers may have - both financially and non-financially - to ensure we are providing the most appropriate level of care and service to them. What you'll need:

Passion for delivering an exceptional customer experience and always going the extra mile. Ability to learn quickly and an eye for detail. Thrives in a fast-paced environment where priorities can shift and no two days are the same. Confidence in managing your own workload and staying organised. Helpfulness, patience, and enjoyment in answering a wide variety of questions. Resilience to handle a high volume of customer conversations, including the challenging ones, with grace and professionalism. A self-starter who takes initiative, solves problems, and makes sound decisions independently. Why else you'll love it here:

Wondering what the salary for this role is?

Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is that we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

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