The role holder will be accountable for effective crew management activities, ensuring safety, compliance, and client engagement with a focus on delivering industry leading service.
Key Responsibilities Client focus – with accountability for managing client enquiries and expectations on all personnel functions. Overall accountability and responsibility for audit requirements within the Personnel team locally, including ISM, STCW, MLC, ISO, SOC, TMSA and other regulatory bodies. Communicate regulatory and policy changes to all stakeholders and report any impact on service provision. Drive continuous improvement initiatives within the teams both in Glasgow and Mumbai – leveraging on best practice and technology. Drive improvements with COMPAS, including scheduling and other crewing capabilities, to drive greater efficiency. Coordinate and manage scheduling cost requirements as directed by the Fleet Manager. Drive key efficiencies within the department annually in line with wider Company objectives – evidencing and engaging with our Business Control and BITT teams to support, as necessary. Analyse and manage onshore manpower requirements, including supporting the Head of Marine Personnel Operations with our wider workforce planning agenda. People management responsibility for a team in Glasgow – including appraisal, development, and performance requirements. Deputise as required for the Head of Marine Personnel Operations in their absence. Manage the end-to-end seafarer journey in relation to disciplinary and Personnel matters - ensuring compliance against P010 procedures and regulatory requirements. Manage Standards for Training, Certificate and Watchkeeping Convention (STCW) including certification requirements by rank, updates as well as ensuring greater knowledge and understanding within the local manning team. Attend and represent the Company as required at network and client functions, with a focus on continually developing professional network both in the UK and internationally. Occasional travel as required to group Company and client offices. Other tasks and adhoc project work as deemed necessary and relevant by the Company.
Candidate Requirements: Degree qualified or equivalent experience within the crewing sphere. Marine Crewing and management experience. Stakeholder management skills. Client engagement experience. Extensive experience in the maritime industry – with an ability to work in a global manning team with shared goals and objectives. Extensive knowledge and understanding of regulatory frameworks including MLC, ISM, STCW amongst others. Extensive experience managing both internal and external stakeholders, with an ability to influence and negotiate as required. Proven client facing/customer service skills with experience managing complex and challenging situations. Proven experience delivering against KPI’s/SLAs with a focus on client engagement and deliverables. Demonstrable experience in developing teams and building awareness of our culture and values within the business. Closing date:
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Key Responsibilities Client focus – with accountability for managing client enquiries and expectations on all personnel functions. Overall accountability and responsibility for audit requirements within the Personnel team locally, including ISM, STCW, MLC, ISO, SOC, TMSA and other regulatory bodies. Communicate regulatory and policy changes to all stakeholders and report any impact on service provision. Drive continuous improvement initiatives within the teams both in Glasgow and Mumbai – leveraging on best practice and technology. Drive improvements with COMPAS, including scheduling and other crewing capabilities, to drive greater efficiency. Coordinate and manage scheduling cost requirements as directed by the Fleet Manager. Drive key efficiencies within the department annually in line with wider Company objectives – evidencing and engaging with our Business Control and BITT teams to support, as necessary. Analyse and manage onshore manpower requirements, including supporting the Head of Marine Personnel Operations with our wider workforce planning agenda. People management responsibility for a team in Glasgow – including appraisal, development, and performance requirements. Deputise as required for the Head of Marine Personnel Operations in their absence. Manage the end-to-end seafarer journey in relation to disciplinary and Personnel matters - ensuring compliance against P010 procedures and regulatory requirements. Manage Standards for Training, Certificate and Watchkeeping Convention (STCW) including certification requirements by rank, updates as well as ensuring greater knowledge and understanding within the local manning team. Attend and represent the Company as required at network and client functions, with a focus on continually developing professional network both in the UK and internationally. Occasional travel as required to group Company and client offices. Other tasks and adhoc project work as deemed necessary and relevant by the Company.
Candidate Requirements: Degree qualified or equivalent experience within the crewing sphere. Marine Crewing and management experience. Stakeholder management skills. Client engagement experience. Extensive experience in the maritime industry – with an ability to work in a global manning team with shared goals and objectives. Extensive knowledge and understanding of regulatory frameworks including MLC, ISM, STCW amongst others. Extensive experience managing both internal and external stakeholders, with an ability to influence and negotiate as required. Proven client facing/customer service skills with experience managing complex and challenging situations. Proven experience delivering against KPI’s/SLAs with a focus on client engagement and deliverables. Demonstrable experience in developing teams and building awareness of our culture and values within the business. Closing date:
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