CRM Business Support Specialist

·
Full time
Location: London
· ·
Salary £45,579 to £50,643 per annum inclusive of London Weighting

Post Type Full Time

Contract Type Permanent

Closing Date Monday 13 January 2025

Reference 3003-24-PS

Are you an experienced CRM professional with expertise in Microsoft Dynamics 365? Are you passionate about driving data quality and supporting business needs? Are you looking for a challenging role in an environment that is vibrant, diverse and welcomes new ideas?

If so, join the University of East London as our CRM Business Support Specialist and help us enhance the student experience through cutting-edge technology.

About the Job

In this pivotal role, you’ll provide technical expertise and strategic support for the University’s Microsoft Dynamics 365 CRM platform, ensuring high-quality data standards and seamless functionality to drive impactful, data-driven decisions.

You will work closely with teams across the University to optimise CRM use, safeguard data quality, and play a crucial role in the successful delivery and maintenance of the CRM’s various data integrations.

As a data expert, you’ll collaborate with technical teams, mentor junior staff, and represent CRM in senior stakeholder meetings, ensuring the platform continues to meet the evolving needs of the university.

UEL’s CRM (Dynamics 365) delivers end-to-end communications and customer service across the student journey, from initial enquiry to alumni membership. As CRM Business Support Specialist, you will need to work confidently across multiple areas of our large CRM system, collaborating closely with various departments across the university to ensure you provide best practice and support for the entire student data lifecycle.

About You

To succeed in this role, you’ll need substantial experience managing technical and data aspects of Microsoft Dynamics 365 CRM. Proficiency in Power BI, SSIS (SQL Server Integration Services), SQL, and Visual Studio (SSDT) is essential. A strong knowledge of Microsoft Power Platform, including Power Automate and Power BI, and a proven ability to translate business needs into actionable CRM solutions are required.

University of East London

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Year 6 of its transformational 10-year Vision 2028 led by our Vice-Chancellor & President, Professor Amanda Broderick. Our goal is to advance industry careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

At UEL we care deeply about your wellbeing and understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

UEL is an inclusive equal opportunities employer and is proud of our Equality, Diversity, and Inclusivity achievements, including a zero gender pay gap, membership of Stonewall, and winning Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.

#J-18808-Ljbffr

Recent Jobs

London (On site) · Full time

Are you a smart, driven professional who takes pride in making a difference in local communities? Turner & Townsend’s Real Estate division is experiencing significant growth and we’re looking for an experienced industry professional with health project experience to join our high-performing and collaborative Project Management team. Why Join Us? Impactful Work: Contribute to social [...]Read More... from Assistant Project Manager – Healthcare See details

Chasetown (On site) · Full time

My client, Autosmart International are a manufacturing success story! Site Operations Manager – leading fast-paced manufacturing and warehousing About Our Client Autosmart International is a manufacturing success story, leading the field in vehicle cleaning products. We are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last [...]Read More... from Site Operations Manager See details

London (On site) · Full time

CSS are looking for an experienced duty officer to join our client’s team who are a local council responsible for all areas within the Tendering district. Working hours: All shifts are 8 hours long with various start times available: Monday to Friday – start times between 6AM – 3PM Saturday & Sunday – 6AM – [...]Read More... from Duty Officer See details