About The Role
CRM Executive
Hereford, England, United Kingdom
Type: Permanent
Working Pattern:
Hybrid (3 days onsite) Who Are we? MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies with whom we have built long-term relationships, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round. We are located in the heart of Hereford City Centre in our brand new, state-of-the-art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork, and creativity - everything that MandM is all about. As our business continues to grow, we are recruiting for a talented CRM Executive to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you! More than a role Competitive Salary: Your talent deserves recognition Company bonus: We succeed, you benefit Career Growth: Opportunity to grow Staff Discounts: Stay stylish with our exclusive discounts. Company Pension: Secure your financial future. Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week. Birthday Delight: Take your special day off to celebrate YOU Free Parking Health & Wellbeing programme; we’ll look after you The Role Scope Working within a fast-paced, collaborative CRM team passionate about data-driven results. Managing end-to-end campaign delivery & the execution of seamless customer journeys using personalisation with an omnichannel approach. Role key responsibilities Create engaging, impactful and personalised email campaigns that drive customer performance Responsibility for the timely production and communication of email briefs to our in-house Creative team, including copy and creative requirements for markets of responsibility. Work with the Senior CRM Exec and CRM Manager to build communications tailored to customers' on-site behaviour, increasing spend and loyalty through targeted and strategic use of data and analytics Drive desired customer behaviour through segmentation, personalisation, identifying new touch points and optimisation of existing customer journeys Launch new & optimise existing customer journeys using an omni-channel approach (Email, SMS, Web Push, App Push notifications) Utilise a solid understanding of A/B testing Optimise & enhance customer journeys across all 7 markets whilst still maintaining that localised feel in our UK and International markets Work closely with external teams to understand UK and International market trends & incorporate learnings into our regular promo campaigns Daily reporting and analysis of CRM channel performance for markets of responsibility Support the Senior CRM Executive and CRM Manager to determine broader customer communication strategy and future planning About You Skill/competency Team Player with excellent communication skills at all levels Highly organised and able to manage and deliver several projects at the same time with short turnaround times Exceptional attention to detail, accuracy and grammatical skills The ability to work under pressure and driven by hitting targets A proactive, enthusiastic and ‘can-do’ attitude Experience within marketing (Preferred but not essential) Basic understanding of HTML (Preferred but not essential) Experience of using an ESP / CDP / CDXP and/or other reporting tools (Preferred but not essential) About Us At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do. The people Integrity Teamwork Accountability Entrepreneurial approach
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Hybrid (3 days onsite) Who Are we? MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies with whom we have built long-term relationships, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round. We are located in the heart of Hereford City Centre in our brand new, state-of-the-art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork, and creativity - everything that MandM is all about. As our business continues to grow, we are recruiting for a talented CRM Executive to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you! More than a role Competitive Salary: Your talent deserves recognition Company bonus: We succeed, you benefit Career Growth: Opportunity to grow Staff Discounts: Stay stylish with our exclusive discounts. Company Pension: Secure your financial future. Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week. Birthday Delight: Take your special day off to celebrate YOU Free Parking Health & Wellbeing programme; we’ll look after you The Role Scope Working within a fast-paced, collaborative CRM team passionate about data-driven results. Managing end-to-end campaign delivery & the execution of seamless customer journeys using personalisation with an omnichannel approach. Role key responsibilities Create engaging, impactful and personalised email campaigns that drive customer performance Responsibility for the timely production and communication of email briefs to our in-house Creative team, including copy and creative requirements for markets of responsibility. Work with the Senior CRM Exec and CRM Manager to build communications tailored to customers' on-site behaviour, increasing spend and loyalty through targeted and strategic use of data and analytics Drive desired customer behaviour through segmentation, personalisation, identifying new touch points and optimisation of existing customer journeys Launch new & optimise existing customer journeys using an omni-channel approach (Email, SMS, Web Push, App Push notifications) Utilise a solid understanding of A/B testing Optimise & enhance customer journeys across all 7 markets whilst still maintaining that localised feel in our UK and International markets Work closely with external teams to understand UK and International market trends & incorporate learnings into our regular promo campaigns Daily reporting and analysis of CRM channel performance for markets of responsibility Support the Senior CRM Executive and CRM Manager to determine broader customer communication strategy and future planning About You Skill/competency Team Player with excellent communication skills at all levels Highly organised and able to manage and deliver several projects at the same time with short turnaround times Exceptional attention to detail, accuracy and grammatical skills The ability to work under pressure and driven by hitting targets A proactive, enthusiastic and ‘can-do’ attitude Experience within marketing (Preferred but not essential) Basic understanding of HTML (Preferred but not essential) Experience of using an ESP / CDP / CDXP and/or other reporting tools (Preferred but not essential) About Us At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do. The people Integrity Teamwork Accountability Entrepreneurial approach
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