About Haystack:
Haystack is a tech talent marketplace on a mission to connect exceptional talent with companies they’ll thrive in. We empower hiring teams to discover, attract, and engage top developers with tailored insights and data. At Haystack, we pride ourselves on being a fast-growing, people-focused company that values innovation, collaboration, and customer success.
About the Role:
We are looking for a passionate
Customer Success Manager
to join our team and act as the bridge between Haystack and our customers. Whether you come from a recruitment background and are looking to transition into SaaS, or you’re an experienced SaaS Customer Success professional eager to learn about recruitment processes, we’d love to hear from you! Key Responsibilities: Customer Onboarding:
Seamlessly onboard new clients, ensuring they feel confident and empowered to use the Haystack platform. Tailor training sessions to match client needs, focusing on both SaaS functionalities and recruitment best practices.
Relationship Building:
Cultivate strong, lasting relationships with customers, becoming their trusted advisor and go-to resource. Regularly engage with clients to ensure they’re meeting their hiring goals using Haystack.
Platform Adoption:
Encourage and drive adoption of Haystack’s tools and features to maximise customer outcomes. Identify areas where customers can optimise their recruitment efforts using our platform. Surfacing talent directly to an engaged portfolio of innovative tech companies.
Support and Collaboration:
Provide top-tier customer support, helping clients troubleshoot issues and address questions. Partner with product and tech teams to escalate and resolve complex technical challenges.
Customer Growth and Retention:
Monitor customer success metrics to identify growth opportunities or risk of churn. Work with sales to manage renewals and explore upsell opportunities.
Advocacy and Feedback:
Act as the voice of the customer, delivering insights and feedback to internal teams. Collaborate with marketing to highlight customer success stories and build advocacy.
About You: We’re looking for candidates with one of the following backgrounds: Recruitment Expertise:
You have experience as a recruiter and are interested in transitioning into SaaS. You’re curious about technology and eager to apply your recruitment knowledge to help clients succeed using Haystack. SaaS Customer Success Expertise:
You’ve worked in a Customer Success role within a SaaS company and are keen to dive into the world of recruitment. You have a passion for learning and adapting to new industries. Additionally, You’ll Have: Exceptional interpersonal and communication skills, with a knack for building rapport. A proactive approach to problem-solving and helping customers achieve their goals. Strong organisational skills, capable of managing multiple accounts and priorities. An interest in data-driven decision-making to monitor client success. Why Join Haystack? Be part of a fast-growing, innovative tech company shaping the future of recruitment. Flexible working options. Opportunities for personal growth and career development. Competitive salary, bonus scheme and benefits package. A collaborative team culture where your input and ideas are valued. How to Apply: Send your CV and a short cover letter to chris@haystackapp.io and mike@haystackapp.io. Let us know why you’re excited about the opportunity to join Haystack and help redefine how companies discover and connect with exceptional tech talent.
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Customer Success Manager
to join our team and act as the bridge between Haystack and our customers. Whether you come from a recruitment background and are looking to transition into SaaS, or you’re an experienced SaaS Customer Success professional eager to learn about recruitment processes, we’d love to hear from you! Key Responsibilities: Customer Onboarding:
Seamlessly onboard new clients, ensuring they feel confident and empowered to use the Haystack platform. Tailor training sessions to match client needs, focusing on both SaaS functionalities and recruitment best practices.
Relationship Building:
Cultivate strong, lasting relationships with customers, becoming their trusted advisor and go-to resource. Regularly engage with clients to ensure they’re meeting their hiring goals using Haystack.
Platform Adoption:
Encourage and drive adoption of Haystack’s tools and features to maximise customer outcomes. Identify areas where customers can optimise their recruitment efforts using our platform. Surfacing talent directly to an engaged portfolio of innovative tech companies.
Support and Collaboration:
Provide top-tier customer support, helping clients troubleshoot issues and address questions. Partner with product and tech teams to escalate and resolve complex technical challenges.
Customer Growth and Retention:
Monitor customer success metrics to identify growth opportunities or risk of churn. Work with sales to manage renewals and explore upsell opportunities.
Advocacy and Feedback:
Act as the voice of the customer, delivering insights and feedback to internal teams. Collaborate with marketing to highlight customer success stories and build advocacy.
About You: We’re looking for candidates with one of the following backgrounds: Recruitment Expertise:
You have experience as a recruiter and are interested in transitioning into SaaS. You’re curious about technology and eager to apply your recruitment knowledge to help clients succeed using Haystack. SaaS Customer Success Expertise:
You’ve worked in a Customer Success role within a SaaS company and are keen to dive into the world of recruitment. You have a passion for learning and adapting to new industries. Additionally, You’ll Have: Exceptional interpersonal and communication skills, with a knack for building rapport. A proactive approach to problem-solving and helping customers achieve their goals. Strong organisational skills, capable of managing multiple accounts and priorities. An interest in data-driven decision-making to monitor client success. Why Join Haystack? Be part of a fast-growing, innovative tech company shaping the future of recruitment. Flexible working options. Opportunities for personal growth and career development. Competitive salary, bonus scheme and benefits package. A collaborative team culture where your input and ideas are valued. How to Apply: Send your CV and a short cover letter to chris@haystackapp.io and mike@haystackapp.io. Let us know why you’re excited about the opportunity to join Haystack and help redefine how companies discover and connect with exceptional tech talent.
#J-18808-Ljbffr
