Customer Accounts Manager

At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply - you could be just who we're looking for! Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. This includes doing the right thing, being enthusiastic and motivated to grow, believing in Community spirit, being respectful, and enjoying their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute and are dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role We have an exciting opportunity in our Customer Accounts Team for you to play a key role in delivering an efficient, target-driven, and performance-focused service. You will need the confidence and communication skills to deal with income recovery and debt-related issues and effectively maximise income for our customers and the business. You will proactively identify customers who fall behind with their rent and other charges and provide advice and assistance to help them maintain their tenancies. The role is primarily home-based with occasional travel required to one of our Regional Offices for meetings or training. The essential criteria for this role are listed below: Previous debt collection knowledge Good time management Previous telephony experience The role is fixed term covering maternity leave until January 2026. More about you To be considered for this role, it is essential that you have in-depth specialist knowledge of debt enforcement, including income recovery, court procedures, and enforcement action. A comprehensive understanding of Universal Credit, Housing Benefit, and other Welfare Benefits systems is also required. We need you to have excellent communication skills and a confident, firm, yet polite manner. Given the challenging nature of this role, you must ensure effective communication between customers, Debt Resolution Managers, peers, and external agencies, and be able to provide new and imaginative approaches to challenges. This role requires a flexible attitude and a commitment to continuous improvement. Ideal candidates will have previous housing and income recovery experience, along with being a confident IT user. Experience with the Northgate (NEC) housing system would be an advantage. If you are highly motivated and have the drive and determination to succeed in this challenging and rewarding post, we would love to hear from you. The benefits We offer tangible and exciting career progression in a diverse and pioneering business. Here, people can flourish, thrive, better themselves, and work in fantastic communities with inspirational colleagues and customers. We know that there's always more we can do to make you smile, which is why we offer a comprehensive benefits package to help colleagues save money or make their lives easier. This includes a pension, generous holiday pay, training, sick pay, free or discounted gym membership, and a wealth of extra perks such as interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants, and leisure outlets, and much more.

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