Customer Accounts Officer

Looking for a new challenge? Do you want to assist some of the most vulnerable people within Sheffield City? We are looking to recruit three enthusiastic and positive individuals to join our customer focused team. This is a permanent post for 37 hours a week, which can be covered flexibly. This is a fast-paced role, and we are looking for individuals that can work on their own and as part of a team. You will be responsible for invoicing and recovery of the client contributions for Council arranged care, as well as monitoring Deferred Payment Arrangements and loans made to those who are no longer able to access their finances. The job includes administering all aspects of the customer’s account, including invoicing and recovering contributions; liaising with customers, carers and support planners regarding contribution issues; providing advice on contributions, as well as responding to queries and data management. The Customer Accounts Team is a front-line service that deals with clients on the telephone, via email and by written correspondence. As such, the successful applicants must demonstrate excellent customer service and communication skills, as well as being competent in using a range of software including Teams, Excel, Word and Outlook along with our own internal software. Experience working in Debt Recovery and in a Customer Service role would be beneficial but it's not essential for the role as extensive training will be provided. You will be responsible for your own caseload. As such, it is essential that you have good organisational skills to succeed in this role. This role requires cover between 9.00 am until 3.00 pm Monday to Friday. Additional hours can be worked flexibly around this. The council’s flexible working arrangements allow for working from home as well as in the office based at one of the council sites. The Customer Accounts Team is part of the Social Care Accounts Service working closely with the Social Care Funding Team and Executor Services. Please carefully read the job description and person specification for this post before completing your application. If you would like to find out more about the post, please make enquiries with: William Pritchard – Customer Accounts Team Manager

William.Pritchard@sheffield.gov.uk

or

0114 205 6526 To apply, please click the

Apply Now

link below.

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