Customer Accounts Specialist (Home Ownership)
Apply locations: Norwich, North London (Hybrid) Time type: Full time Posted on: Posted 3 Days Ago Time left to apply: End Date: January 1, 2025 (18 days left to apply) Job requisition id: R0015943 Salary:
Norwich - £30,021 - £34,770 per annum / London - £33,018 - £38,325 per annum Location:
Hybrid/Reed House, Norwich or Corsica Street, London Hours:
36 per week Contract Type:
Permanent We’re looking for an experienced Customer Accounts Specialist to join our lovely Home Ownership team on a permanent basis. If you thrive in a customer-focused environment and pride yourself on providing the highest level of customer service, this could be the perfect role for you! The Customer Accounts Specialists play a vital role in delivering the Group’s income management services and policies, with a heartfelt commitment to maximising the collection of rent and service charges while compassionately minimising the financial strain that our customers may face. In this position, you’ll oversee the entire income collection and arrears process within a designated area. Your responsibilities include closely monitoring housing debt and guiding our customers through the recovery journey until a resolution is reached. We understand that financial circumstances can be challenging, so it is essential to approach each case with empathy and care. By following established policies and procedures, you’ll work diligently to implement appropriate recovery actions, aiming to reduce both the level of arrears and the stress our customers experience, all while striving to meet our annual targets. Customer service is key in this role, and we’d love to hear from you if you have a strong track record in delivering high-quality service and first-rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You’ll present cases to court so need excellent written and verbal communication skills and you should be comfortable with report writing. Ideally, you’ll have experience in customer account management and debt recovery working for a housing provider or similar. Minimum Requirements: A housing background is essential. GCSE Maths and English Grade C or equivalent. Proficiency in MS Office packages. Ability to travel extensively in order to attend court. If this sounds like an opportunity for you, we look forward to hearing from you. Closing Date:
Tuesday 31st December 2024 at midnight. Candidates must have the ability to travel throughout the region. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Us
Clarion Housing Group is the UK’s largest provider of affordable housing. We are committed to playing our part in tackling the housing crisis, both as a social landlord and developer of new housing. More than 360,000 people call a Clarion home their home. Our mission is to provide and maintain good quality housing for our residents and to build communities through high quality design and place making. We are a social business, reinvesting our profits into building new homes and providing support and opportunities to our residents through Clarion Futures, our charitable foundation. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
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Apply locations: Norwich, North London (Hybrid) Time type: Full time Posted on: Posted 3 Days Ago Time left to apply: End Date: January 1, 2025 (18 days left to apply) Job requisition id: R0015943 Salary:
Norwich - £30,021 - £34,770 per annum / London - £33,018 - £38,325 per annum Location:
Hybrid/Reed House, Norwich or Corsica Street, London Hours:
36 per week Contract Type:
Permanent We’re looking for an experienced Customer Accounts Specialist to join our lovely Home Ownership team on a permanent basis. If you thrive in a customer-focused environment and pride yourself on providing the highest level of customer service, this could be the perfect role for you! The Customer Accounts Specialists play a vital role in delivering the Group’s income management services and policies, with a heartfelt commitment to maximising the collection of rent and service charges while compassionately minimising the financial strain that our customers may face. In this position, you’ll oversee the entire income collection and arrears process within a designated area. Your responsibilities include closely monitoring housing debt and guiding our customers through the recovery journey until a resolution is reached. We understand that financial circumstances can be challenging, so it is essential to approach each case with empathy and care. By following established policies and procedures, you’ll work diligently to implement appropriate recovery actions, aiming to reduce both the level of arrears and the stress our customers experience, all while striving to meet our annual targets. Customer service is key in this role, and we’d love to hear from you if you have a strong track record in delivering high-quality service and first-rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You’ll present cases to court so need excellent written and verbal communication skills and you should be comfortable with report writing. Ideally, you’ll have experience in customer account management and debt recovery working for a housing provider or similar. Minimum Requirements: A housing background is essential. GCSE Maths and English Grade C or equivalent. Proficiency in MS Office packages. Ability to travel extensively in order to attend court. If this sounds like an opportunity for you, we look forward to hearing from you. Closing Date:
Tuesday 31st December 2024 at midnight. Candidates must have the ability to travel throughout the region. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Us
Clarion Housing Group is the UK’s largest provider of affordable housing. We are committed to playing our part in tackling the housing crisis, both as a social landlord and developer of new housing. More than 360,000 people call a Clarion home their home. Our mission is to provide and maintain good quality housing for our residents and to build communities through high quality design and place making. We are a social business, reinvesting our profits into building new homes and providing support and opportunities to our residents through Clarion Futures, our charitable foundation. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
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