JOB TITLE:
Customer Affordability & Value Optimisation Analytics Manager LOCATION(S): Chester, Manchester, Halifax, Leeds HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites mentioned above Here in the Customer Affordability & Value Optimisation team, we'll be reinventing how we assess and manage customer affordability for more digital-centric journeys. We'll adopt new data capability to look at affordability horizontally across all of our lending propositions rather than vertically, within product silos. This capability will be integral to how we offer customers proactive and embedded borrowing options, both within our relationship brands and also with any partner brands As a manager you'll lead projects bringing together product, commercial and credit risk fields. Our teams identify actions that drive commercial value and challenge existing practices with recommendations that balance risk and reward and improve customer journeys. Through well established relationships, our team present credible opportunities that challenge credit strategies to enhance customer experience, improve credit quality or provide incremental segment growth across all consumer lending products. With improvements focused on affordability and eligibility and grounded in a deep understanding of portfolio performance and appreciation of customer objectives. What would make you successful in this role? You’ll have previous experience working in analytical, credit or product teams
You’ll have experience in developing, motivating and coaching those around you to build their technical skills & leading analytical projects and/or teams to present insights to support critical thinking
You’ll have experience in utilising segmentation, models and analytical toolsets to support recommendations that are aligned and complementary to the business strategy and financial plan
You’ll have a solid understanding of SAS/SQL code, BigQuery and Microsoft Office packages
Desirable Skills: Ideally, you’ll have experience working across one or more consumer lending products
Ideally, you'll have experience working with GCP
You’ll know how to actively engage and influence across the organisation to make an impact for customers and the business
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!
#J-18808-Ljbffr
Customer Affordability & Value Optimisation Analytics Manager LOCATION(S): Chester, Manchester, Halifax, Leeds HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites mentioned above Here in the Customer Affordability & Value Optimisation team, we'll be reinventing how we assess and manage customer affordability for more digital-centric journeys. We'll adopt new data capability to look at affordability horizontally across all of our lending propositions rather than vertically, within product silos. This capability will be integral to how we offer customers proactive and embedded borrowing options, both within our relationship brands and also with any partner brands As a manager you'll lead projects bringing together product, commercial and credit risk fields. Our teams identify actions that drive commercial value and challenge existing practices with recommendations that balance risk and reward and improve customer journeys. Through well established relationships, our team present credible opportunities that challenge credit strategies to enhance customer experience, improve credit quality or provide incremental segment growth across all consumer lending products. With improvements focused on affordability and eligibility and grounded in a deep understanding of portfolio performance and appreciation of customer objectives. What would make you successful in this role? You’ll have previous experience working in analytical, credit or product teams
You’ll have experience in developing, motivating and coaching those around you to build their technical skills & leading analytical projects and/or teams to present insights to support critical thinking
You’ll have experience in utilising segmentation, models and analytical toolsets to support recommendations that are aligned and complementary to the business strategy and financial plan
You’ll have a solid understanding of SAS/SQL code, BigQuery and Microsoft Office packages
Desirable Skills: Ideally, you’ll have experience working across one or more consumer lending products
Ideally, you'll have experience working with GCP
You’ll know how to actively engage and influence across the organisation to make an impact for customers and the business
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!
#J-18808-Ljbffr
