Customer Ambassador

Customer Ambassador – Sheffield We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good. We're on the hunt for outgoing, friendly, and customer-focused individuals to join our new Customer Ambassador team. As a Customer Ambassador, you'll be based at a major station to represent TransPennine Express and be attentive to the needs of our customers, especially during times of disruption. The roles will present daily variety and challenge as you help people with their different requirements, be that a customer who requires assistance to access the station or train, coordinating rail replacements, pointing customers to the correct places, or trying to reunite people with their lost property. You'll receive all the training and ongoing support and supervision you need to do an amazing job for our customers. We'd love to hear from you if: You're passionate about customer service You're happy to work a shift/roster pattern that will involve some weekend working, or early starts/late finishes from time to time You're comfortable working on your feet for the duration of your shift If that sounds like the right fit for you, we'd love to hear from you. Please click apply and complete an application form. What we offer Excellent career prospects. A personal development plan. Structured training and development. Competitive salary paid on a 4-weekly basis. Generous annual leave entitlement. Free TransPennine Express rail travel for you and your dependants. Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year of service for you and your dependants. Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week. Option to join the Railway Pension Scheme with significant employer contributions. Family-friendly maternity and paternity benefits. Plus, high street and lifestyle discounts as well as a cycle to work scheme. Goings places has never felt better! At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other.

#J-18808-Ljbffr