Join us as a Customer Assistant in our Feltham Club offering a 40 Hour contract which will include evening and weekend shift patterns. The Role You ll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
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Buzz Bingo is reigniting the nation's love of bingo and slots. Launched in 2018 with great support from Caledonia Investment PLC, Buzz Bingo offers bingo and slots that brings people together. With COVID-19 Secure clubs across Britain, the multi-award-winning buzzbingo.com, Safer Gambling tools available to every member and dedicated colleagues, Buzz Bingo members can play together, safely, on and offline. Want to work at Buzz Bingo? Everyone here has an important role to play in building the biggest, safest bingo community in Britain. Joining us means joining our family. We know lots of companies say that, but we really believe it’s true. Our Support Centre and Club teams are smart, energised, and passionate about what they do. We know that every colleague makes a big difference, so we support professional goals, give our people what they need to thrive, and help them accomplish the right results - whatever the role. We’re dedicated to building the Buzz Bingo community every single day and making our players feel as much a part of our family as we do.
