Customer Assistant

To provide the Customer Team withing the Compliance and Assurance service with high quality administrative support for its operational delivery.An opportunity has arisen within the Companies, Customer, Compliance and Assurance Service, based within the Governance Directorate, for a Customer Assistant to support the teams with high quality administrative tasks. This is a permanent position. There will be opportunity to gain a breadth of knowledge across all the services that together help to ensure that the Council is safe, ethical and well-managed.Tasks will include: Triage of incoming contact to the CouncilCoordination (logging, acknowledging) of casework including comments, compliments, complaints and correspondenceEfficient management of casework on the Council’s Granicus (Firmstep) systemEfficient administrative support across the teams mailboxesSupporting senior managers with escalated casework and providing officers with advice and assistance on routine caseworkMonitoring and reporting on compliance with deadlinesSupporting the team on customer-related project work This will be a busy and varied role within a friendly, supportive and hard-working team. Knowledge of the Council’s services, Granicus (Firmstep) and Microsoft (Teams, Sharepoint) would be advantageous, but training can be provided for the right candidate. We are looking for a confident self-starter who is happy to work as a Fully Agile worker with virtual supervision. It is likely that you will be required to work from the Portal at least once a week and you may be required to attend any of the Council’s Resident Assistant Points or other locations in Cheshire West and Chester. Some attendance at events or evening meetings may be required.The role will initially be managed by the Customer Experience Manager whilst we complete our project to inhouse our contact centre. After that, the role may be managed by another member of the customer team. Miriam Wallace, Senior Manager – Customer Tel: Samantha Horton-Leigh, Customer Experience Manager Tel. iEmail: