Contact Details
Category:
Customer Service Jobs Vacancy info Title:
Customer Care Administrator Job type:
Full time Experience:
Qualification Salary:
£13k-£15k per annum. Job address:
Town / City: Manchester, County: Greater Manchester Post Code: Start date:
17/12/2013 Job Summary
The Role Key duties of this role will involve the general administration of customer accounts to support the customer care teams. Duties will include validating and raising customer credit notes, re-calculating customer invoices to different tariffs and time periods, and the calculation and application of early termination fees. You will also be responsible for speaking to and processing all customers entering into formal insolvency, including taking any steps necessary to minimize any further bad debt and retain the business supply where possible. You will also process and reconcile payments, update customer account details, and perform internet-based traces to locate missing customers with outstanding balances. This is an excellent opportunity to join a company that can offer genuine career progression and excellent development prospects. Requirements
Highly organised Exceptional level of accuracy and keen eye for detail Strong numerical skills Good working knowledge of Microsoft Excel Previous experience in administration or accounts roles would be advantageous; however, transferable skills from other roles will be considered Candidates from a finance background, working towards their AAT or similar qualifications and graduates from a numerical discipline are strongly encouraged to apply Excellent communication skills with empathetic and confident telephone manner Ability to work to tight deadlines is a must 2nd language is advantageous although not essential Benefits
Personal Incentive Bonus Scheme (up to 10% salary bonus per year) Two salary reviews per year Up to 33 days holiday a year Excellent promotional opportunities for motivated individuals Additional incentive schemes Full and comprehensive three-week introductory training in the role Continued training to help develop skills and abilities Training Support Scheme Work for an Investors in People accredited company Regular subsidised social events The Company
Employing over 500 people throughout our 12 regional offices, Unicom is the UK's largest and fastest growing independent telecommunications service provider specialising in the small to medium size business market, with an annual turnover of over £60 million. In recognition of this, the company has featured several times in the Sunday Times Profit Track 100, Fast Track 100 and Tech Track 100. We currently provide line rental, telephone calls, broadband, mobiles and directory enquiry services to over 100,000 business customers. Unicom is committed to giving the highest standards of customer service and we achieve this through the ongoing development of our employees. This is reflected in various awards including Investors in People, Customer First and Customer Excellence. Our continued expansion creates significant opportunities for promotion in a variety of roles. Full training is provided for all roles. How to Apply
Due to the high number of applicants, only exceptional CVs will be considered. If you are interested in taking advantage of this exciting opportunity please follow the designated link to our website and complete our online application form. To apply, copy and paste into the URL link below: Apply Now
#J-18808-Ljbffr
Customer Service Jobs Vacancy info Title:
Customer Care Administrator Job type:
Full time Experience:
Qualification Salary:
£13k-£15k per annum. Job address:
Town / City: Manchester, County: Greater Manchester Post Code: Start date:
17/12/2013 Job Summary
The Role Key duties of this role will involve the general administration of customer accounts to support the customer care teams. Duties will include validating and raising customer credit notes, re-calculating customer invoices to different tariffs and time periods, and the calculation and application of early termination fees. You will also be responsible for speaking to and processing all customers entering into formal insolvency, including taking any steps necessary to minimize any further bad debt and retain the business supply where possible. You will also process and reconcile payments, update customer account details, and perform internet-based traces to locate missing customers with outstanding balances. This is an excellent opportunity to join a company that can offer genuine career progression and excellent development prospects. Requirements
Highly organised Exceptional level of accuracy and keen eye for detail Strong numerical skills Good working knowledge of Microsoft Excel Previous experience in administration or accounts roles would be advantageous; however, transferable skills from other roles will be considered Candidates from a finance background, working towards their AAT or similar qualifications and graduates from a numerical discipline are strongly encouraged to apply Excellent communication skills with empathetic and confident telephone manner Ability to work to tight deadlines is a must 2nd language is advantageous although not essential Benefits
Personal Incentive Bonus Scheme (up to 10% salary bonus per year) Two salary reviews per year Up to 33 days holiday a year Excellent promotional opportunities for motivated individuals Additional incentive schemes Full and comprehensive three-week introductory training in the role Continued training to help develop skills and abilities Training Support Scheme Work for an Investors in People accredited company Regular subsidised social events The Company
Employing over 500 people throughout our 12 regional offices, Unicom is the UK's largest and fastest growing independent telecommunications service provider specialising in the small to medium size business market, with an annual turnover of over £60 million. In recognition of this, the company has featured several times in the Sunday Times Profit Track 100, Fast Track 100 and Tech Track 100. We currently provide line rental, telephone calls, broadband, mobiles and directory enquiry services to over 100,000 business customers. Unicom is committed to giving the highest standards of customer service and we achieve this through the ongoing development of our employees. This is reflected in various awards including Investors in People, Customer First and Customer Excellence. Our continued expansion creates significant opportunities for promotion in a variety of roles. Full training is provided for all roles. How to Apply
Due to the high number of applicants, only exceptional CVs will be considered. If you are interested in taking advantage of this exciting opportunity please follow the designated link to our website and complete our online application form. To apply, copy and paste into the URL link below: Apply Now
#J-18808-Ljbffr
