This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
The Role
We are currently looking for a Customer Care Agent to work within our Prenscia Software division. The role is based in the UK, and you will be part of a dynamic team of five people that is linked to a larger global group. Primary Responsibilities
Review customer orders for accuracy and compliance with company terms and conditions of sale Processing accepted orders in the CRM and ERP as part of a global team, including invoicing and delivery of purchased products Prenscia software license administration, including extensive training on our software licensing and strict adherence to company policy on license distribution in a global market Respond to customer issues Pro-active phone calls to customers to find out how they feel about their journey with HBK Handle incoming calls effectively and efficiently Onboard and maintain internal and external customer accounts Handle general administrative tasks and efficiency assistance activities Perform other miscellaneous tasks as business requires Professional Qualifications and Personal Skills
Experience from a sales or service function where customer satisfaction has been paramount Excellent communication skills both oral and written Excellent commercial understanding Excellent IT knowledge (Microsoft Office, CRM, etc.) Strong team and interpersonal skills Task-oriented, self-motivated, enthusiastic, and flexible Driven by customer satisfaction A robust personality with the ability to multi-task and handle stressful situations Strong attention to detail is a must Knowledge in Sales Force CRM system or SAP ERP is preferred
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We are currently looking for a Customer Care Agent to work within our Prenscia Software division. The role is based in the UK, and you will be part of a dynamic team of five people that is linked to a larger global group. Primary Responsibilities
Review customer orders for accuracy and compliance with company terms and conditions of sale Processing accepted orders in the CRM and ERP as part of a global team, including invoicing and delivery of purchased products Prenscia software license administration, including extensive training on our software licensing and strict adherence to company policy on license distribution in a global market Respond to customer issues Pro-active phone calls to customers to find out how they feel about their journey with HBK Handle incoming calls effectively and efficiently Onboard and maintain internal and external customer accounts Handle general administrative tasks and efficiency assistance activities Perform other miscellaneous tasks as business requires Professional Qualifications and Personal Skills
Experience from a sales or service function where customer satisfaction has been paramount Excellent communication skills both oral and written Excellent commercial understanding Excellent IT knowledge (Microsoft Office, CRM, etc.) Strong team and interpersonal skills Task-oriented, self-motivated, enthusiastic, and flexible Driven by customer satisfaction A robust personality with the ability to multi-task and handle stressful situations Strong attention to detail is a must Knowledge in Sales Force CRM system or SAP ERP is preferred
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