Direct message the job poster from Woodrow Mercer Healthcare
Senior Resourcing Consultant at Woodrow Mercer Healthcare
Title:
Customer Care Executive Address:
90 York Wy, London N1 9AG Working:
Full time | On site We are excited to be partnering closely with Ilarna, a UK-based healthcare platform committed to connecting individuals in need of care with highly skilled Care Professionals. You will be the first point of contact for patients, their families, and other stakeholders, providing exceptional support and ensuring a positive experience. You will address patient inquiries, resolve concerns, and help navigate our healthcare services with empathy and professionalism. Your role is vital in fostering a patient-centered culture, ensuring that every interaction reflects our commitment to high-quality care. Key Responsibilities: Respond promptly and professionally to patient inquiries via phone, email, or in-person regarding appointments, services, billing, and general healthcare information. Assist patients with appointment scheduling, insurance verification, and understanding medical procedures and policies. Provide clear and concise information to patients about their healthcare options, ensuring they feel informed and supported. Problem Resolution: Address and resolve patient concerns or complaints with empathy, active listening, and a solution-focused approach. Escalate complex or unresolved issues to the Customer Care Manager or other appropriate departments in a timely manner. Follow up with patients to ensure satisfaction and continued support. Administrative Support: Maintain accurate patient records and update the CRM system with the latest information regarding inquiries, appointments, and issues. Assist with administrative tasks related to patient care, including processing requests for medical records, insurance authorizations, or billing inquiries. Serve as a patient advocate, ensuring their needs are communicated to the relevant healthcare teams. Help patients navigate the healthcare system, ensuring they understand their treatment plans, financial responsibilities, and available resources. Ensure that patients feel heard, respected, and cared for throughout their journey with the healthcare provider. Work closely with medical staff, administration, and other departments to ensure seamless patient care and service delivery. Coordinate with the scheduling team to confirm appointments and resolve any scheduling conflicts or issues. Participate in training programs and meetings to stay updated on healthcare services, policies, and customer service best practices. Provide feedback to management regarding common patient concerns or recurring issues to help improve overall service quality. Contribute to the development of patient care processes to enhance service delivery and patient satisfaction. Seniority level
Associate Employment type
Full-time Job function
Administrative, Customer Service, and Health Care Provider Industries
Business Consulting and Services and Hospitals and Health Care
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Title:
Customer Care Executive Address:
90 York Wy, London N1 9AG Working:
Full time | On site We are excited to be partnering closely with Ilarna, a UK-based healthcare platform committed to connecting individuals in need of care with highly skilled Care Professionals. You will be the first point of contact for patients, their families, and other stakeholders, providing exceptional support and ensuring a positive experience. You will address patient inquiries, resolve concerns, and help navigate our healthcare services with empathy and professionalism. Your role is vital in fostering a patient-centered culture, ensuring that every interaction reflects our commitment to high-quality care. Key Responsibilities: Respond promptly and professionally to patient inquiries via phone, email, or in-person regarding appointments, services, billing, and general healthcare information. Assist patients with appointment scheduling, insurance verification, and understanding medical procedures and policies. Provide clear and concise information to patients about their healthcare options, ensuring they feel informed and supported. Problem Resolution: Address and resolve patient concerns or complaints with empathy, active listening, and a solution-focused approach. Escalate complex or unresolved issues to the Customer Care Manager or other appropriate departments in a timely manner. Follow up with patients to ensure satisfaction and continued support. Administrative Support: Maintain accurate patient records and update the CRM system with the latest information regarding inquiries, appointments, and issues. Assist with administrative tasks related to patient care, including processing requests for medical records, insurance authorizations, or billing inquiries. Serve as a patient advocate, ensuring their needs are communicated to the relevant healthcare teams. Help patients navigate the healthcare system, ensuring they understand their treatment plans, financial responsibilities, and available resources. Ensure that patients feel heard, respected, and cared for throughout their journey with the healthcare provider. Work closely with medical staff, administration, and other departments to ensure seamless patient care and service delivery. Coordinate with the scheduling team to confirm appointments and resolve any scheduling conflicts or issues. Participate in training programs and meetings to stay updated on healthcare services, policies, and customer service best practices. Provide feedback to management regarding common patient concerns or recurring issues to help improve overall service quality. Contribute to the development of patient care processes to enhance service delivery and patient satisfaction. Seniority level
Associate Employment type
Full-time Job function
Administrative, Customer Service, and Health Care Provider Industries
Business Consulting and Services and Hospitals and Health Care
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