Ready to make a difference? We're looking for a Customer Care Representative to join our friendly, supportive team in Bath. If you excel at communication and problem-solving, this is your chance to shine!
Customer Care Representative Bath, BA2 3DP (Hybrid working: 3 days office, 2 days remote)
Full time, Monday - Saturday
(Saturdays on a rota with day off in lieu) Maternity cover
- 10 months FTC £25,000 to £28,000 per annum DOE + Commission
Please Note: Applicants must be authorised to work in the UK.
At Truespeed, we're more than just a broadband provider; we're a team dedicated to connecting communities and delivering exceptional service. Our workplace is inclusive, engaging, and supportive, and we're proud to offer a range of benefits that help our people thrive.
The Role
As a Customer Care Representative, you'll be the first point of contact for our valued customers, delivering excellent service and resolving queries across various channels.
Key Responsibilities:
Responding to customer queries via email, social media, chat, and phone. Resolving issues promptly and aiming for first-contact resolution. Managing complaints efficiently and effectively. Booking installations and guiding customers through the process. Renewing contracts and keeping customers informed. Problem-solving and improving processes within the team. Sharing knowledge with colleagues and updating systems.
Benefits
At Truespeed, we reward hard work and dedication with a comprehensive benefits package: Friendly, supportive team environment. Hybrid working options. Competitive commission and pension schemes. Attractive employee referral scheme. 25 days holiday + bank holidays. Free on-site parking. Casual dress code.
The Ideal Candidate
We're looking for a proactive, empathetic, and customer-focused individual with a can-do attitude and excellent communication skills. About you: Experience in a high-volume B2C customer service centre. Proven ability to resolve complaints effectively. Proficient in Microsoft Office, G-Suite, and Google Analytics. Strong verbal and written communication skills. Excellent listening skills and problem-solving abilities. Empathetic, flexible, and able to meet deadlines. Strong time management and initiative for professional growth.
Join Truespeed today and become part of a forward-thinking team that values diversity, innovation, and community impact. Apply now and make your mark!
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today.
You must be authorised to work in the UK. No agencies please.
Diversity & Inclusion
At Truespeed we know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion are at the core of what we do; should you join Truespeed you will find a welcoming and open workplace where you are supported and encouraged to be your true self at work.
#J-18808-Ljbffr
Customer Care Representative Bath, BA2 3DP (Hybrid working: 3 days office, 2 days remote)
Full time, Monday - Saturday
(Saturdays on a rota with day off in lieu) Maternity cover
- 10 months FTC £25,000 to £28,000 per annum DOE + Commission
Please Note: Applicants must be authorised to work in the UK.
At Truespeed, we're more than just a broadband provider; we're a team dedicated to connecting communities and delivering exceptional service. Our workplace is inclusive, engaging, and supportive, and we're proud to offer a range of benefits that help our people thrive.
The Role
As a Customer Care Representative, you'll be the first point of contact for our valued customers, delivering excellent service and resolving queries across various channels.
Key Responsibilities:
Responding to customer queries via email, social media, chat, and phone. Resolving issues promptly and aiming for first-contact resolution. Managing complaints efficiently and effectively. Booking installations and guiding customers through the process. Renewing contracts and keeping customers informed. Problem-solving and improving processes within the team. Sharing knowledge with colleagues and updating systems.
Benefits
At Truespeed, we reward hard work and dedication with a comprehensive benefits package: Friendly, supportive team environment. Hybrid working options. Competitive commission and pension schemes. Attractive employee referral scheme. 25 days holiday + bank holidays. Free on-site parking. Casual dress code.
The Ideal Candidate
We're looking for a proactive, empathetic, and customer-focused individual with a can-do attitude and excellent communication skills. About you: Experience in a high-volume B2C customer service centre. Proven ability to resolve complaints effectively. Proficient in Microsoft Office, G-Suite, and Google Analytics. Strong verbal and written communication skills. Excellent listening skills and problem-solving abilities. Empathetic, flexible, and able to meet deadlines. Strong time management and initiative for professional growth.
Join Truespeed today and become part of a forward-thinking team that values diversity, innovation, and community impact. Apply now and make your mark!
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today.
You must be authorised to work in the UK. No agencies please.
Diversity & Inclusion
At Truespeed we know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion are at the core of what we do; should you join Truespeed you will find a welcoming and open workplace where you are supported and encouraged to be your true self at work.
#J-18808-Ljbffr
