At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
ABOUT THE OPPORTUNITY
Provide support to manage Iron Mountain Customer Care Disputes. The role includes identifying and resolving customer concerns with invoicing accuracy. The resolution of disputes will require direct contact with the customer accounts payable, purchasing, and other related departments to obtain agreement to pay. This role will own root cause analysis for claims dispute management for all active accounts in accordance with company policy and procedures. THE SUCCESSFUL CANDIDATE WILL...
Obtain agreements to pay from customers upon resolution of disputes by ensuring accurate and appropriate responses to disputes. Research, analyze, and dispute customer deductions and credits within a consumer product industry. Coordinate and collaborate with accounts receivable (AR), customer service, order management, and sales support personnel to resolve disputes and substantiate claims and deductions with proper documentation. Capture results of purchase order (PO) reconciliations and dispute resolution activities. Participate in ongoing performance improvement initiatives (first time right invoicing activities). Work cross-functionally with our billing, collections, sales, service delivery (operations), MIS, customer care/success, and other teams to correct invoices and/or collect payments and improve the customer experience. Perfect the customer experience by providing excellent service on every interaction (phone calls, emails, meetings, conference calls, etc.). Category: Customer Support
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Provide support to manage Iron Mountain Customer Care Disputes. The role includes identifying and resolving customer concerns with invoicing accuracy. The resolution of disputes will require direct contact with the customer accounts payable, purchasing, and other related departments to obtain agreement to pay. This role will own root cause analysis for claims dispute management for all active accounts in accordance with company policy and procedures. THE SUCCESSFUL CANDIDATE WILL...
Obtain agreements to pay from customers upon resolution of disputes by ensuring accurate and appropriate responses to disputes. Research, analyze, and dispute customer deductions and credits within a consumer product industry. Coordinate and collaborate with accounts receivable (AR), customer service, order management, and sales support personnel to resolve disputes and substantiate claims and deductions with proper documentation. Capture results of purchase order (PO) reconciliations and dispute resolution activities. Participate in ongoing performance improvement initiatives (first time right invoicing activities). Work cross-functionally with our billing, collections, sales, service delivery (operations), MIS, customer care/success, and other teams to correct invoices and/or collect payments and improve the customer experience. Perfect the customer experience by providing excellent service on every interaction (phone calls, emails, meetings, conference calls, etc.). Category: Customer Support
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