Salary:
from £24,500 - £26K depending on location Work Arrangement:
This role is office-based with potential for hybrid working options available once signed off. This is not a fully remote working position. Due to a period of exceptional growth, our teams are expanding, which means we can offer this great opportunity. About Bupa: Bupa is the UK’s biggest health insurance provider and official Healthcare Partner to Paralympics GB. We are a family of thousands and growing. Brave, committed, and compassionate people, all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future. What You'll Be Doing: Empathise with customers and see things from their point of view, then compare what they’ve said to the evidence available to you. Apologise to a customer, pay a claim or offer some compensation if necessary, and choose the right option. Speak to customers on the phone to deliver your resolution and follow up with a letter to confirm the details. Key Skills / Qualifications Needed for This Role: You must have past experience of dealing with complaints and knowledge of the Ombudsman Services and industry regulators. Experience in an FCA-regulated environment with a focus on handling complaints and providing great customer service. Excellent communication skills – both verbal and written – will be assessed as part of the interview process. Good problem-solving skills, a keen eye for detail, and the ability to analyse evidence objectively. Ability to manage your own workload, stay organised, and prioritise cases. Benefits: 25 days holiday, increasing through length of service, with the option to buy or sell. Bupa health insurance as a benefit in kind. An enhanced pension plan and life insurance. Annual performance-based bonus. Onsite gyms or local discounts where no onsite gym is available. Various other benefits and online discounts. Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
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from £24,500 - £26K depending on location Work Arrangement:
This role is office-based with potential for hybrid working options available once signed off. This is not a fully remote working position. Due to a period of exceptional growth, our teams are expanding, which means we can offer this great opportunity. About Bupa: Bupa is the UK’s biggest health insurance provider and official Healthcare Partner to Paralympics GB. We are a family of thousands and growing. Brave, committed, and compassionate people, all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future. What You'll Be Doing: Empathise with customers and see things from their point of view, then compare what they’ve said to the evidence available to you. Apologise to a customer, pay a claim or offer some compensation if necessary, and choose the right option. Speak to customers on the phone to deliver your resolution and follow up with a letter to confirm the details. Key Skills / Qualifications Needed for This Role: You must have past experience of dealing with complaints and knowledge of the Ombudsman Services and industry regulators. Experience in an FCA-regulated environment with a focus on handling complaints and providing great customer service. Excellent communication skills – both verbal and written – will be assessed as part of the interview process. Good problem-solving skills, a keen eye for detail, and the ability to analyse evidence objectively. Ability to manage your own workload, stay organised, and prioritise cases. Benefits: 25 days holiday, increasing through length of service, with the option to buy or sell. Bupa health insurance as a benefit in kind. An enhanced pension plan and life insurance. Annual performance-based bonus. Onsite gyms or local discounts where no onsite gym is available. Various other benefits and online discounts. Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
#J-18808-Ljbffr
