Customer Consultant

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours. About the Role As a Customer Service Advisor you’ll: Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between. Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online. Forget sales targets, and enjoy the freedom to do what’s right. Come and join our team in the Stockton branch. We are located directly on the high street and offer a face-to-face service, playing an integral part within our local community. Daily tasks include serving counter transactions, completing savings meetings or outbound calls, and helping our members access their savings online. We have a team in Stockton who are committed to offering great outcomes and creating strong relationships with our members. We pride ourselves on the support we offer our individuals with growth and development, and alongside daily tasks, there will be plenty of opportunities to go above and beyond, growing not only professionally but also personally too. Working alongside not only your other colleagues in Stockton but also the wide North East team and the network. About You Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about: Being great with people, and being able to talk to our members. Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives. Understanding why it’s important to celebrate different people with different skills, experiences, and opinions. Demonstrating a growth mindset and making the most of the training and development we offer. Having the ambition to become a leading expert on our products and services. Ready to apply? Great with people? Then we think it would be great to meet you. Apply now.

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