Position:
New Customer Engagement Director Reports to:
President, Growth Strategy Company:
Lucid Group Communications Ltd LOCATION Our offices are in London, Macclesfield and Manchester. We are open to applications from all over the UK as we have remote and flexible hybrid working policies. ABOUT LUCID GROUP Lucid Group are a multicapability global healthcare communications company. Transformation starts here. In healthcare, innovation doesn’t only change lives—it saves them. We don’t take that lightly. That’s why we approach each challenge with curiosity—asking the right questions, gaining understanding, then bringing together the right team of diverse minds across capabilities to deliver transformative solutions that break through and help realise change for those who need it most. Purposefully designed for today’s healthcare challenges Today’s healthcare landscape is more complex and challenging than ever—the “standard” playbook no longer guarantees success. Lucid is purpose-built to help you make the most of unexpected opportunities, challenging conventional thinking, and bringing a fresh perspective. ROLE OVERVIEW: The New Customer Engagement Director will be a dynamic and results-oriented leader responsible for driving the growth of Lucid’s new business funnel. This critical role combines strategic thinking, customer engagement, and cross-functional collaboration to secure and nurture new client partnerships, while ensuring the delivery of exceptional solutions aligned to client needs. Reporting directly to the President, Growth Strategy, the New Customer Engagement Director will play a pivotal role in shaping and executing Lucid’s ambitious growth strategy. KEY RESPONSIBILITIES: New Business Development:
Acquire in-depth knowledge of Lucid’s business model, services, key points of differentiation and industry expertise to identify and pursue prime prospect client targets. Manage and optimize Lucid’s new business funnel, working closely with the lead generation agency to ensure a steady pipeline of high-quality leads. Develop independent leads through proactive networking, market research, and strategic outreach in line with Lucid Global Growth strategy. Attend congresses, industry events, and staff booth spaces to engage with potential clients, converting initial connections into warm leads and viable opportunities. Establish and develop a pipeline of target prospects, nurturing them through the sales cycle.
Pitch Leadership:
Lead certain new business pitches and coordinate/drive all of our efforts, enabling a seamless and compelling narrative that aligns with client needs and showcases Lucid’s capabilities. Collaborate across vertical and functional leadership to assemble the optimal pitch team with the right skills and expertise for each opportunity. Drive the preparation, delivery, and follow-up for all client presentations and proposals.
Client Journey Management:
Oversee an agreed roster of ‘tier 1’ clients through their journey with Lucid, maintaining regular touchpoints during key stages of the project lifecycle. Collect and analyze client insights, providing actionable feedback to project teams to ensure client satisfaction and continuous improvement. Report insights to the growth strategy team, identifying opportunities for capability enhancement or additional client needs.
Strategic Growth Support:
Partner with the President, Growth Strategy, the General Managers and the Global Head of Strategy to create and execute growth plans that focus on expanding into new clients, therapy areas, and markets. The clear focus here is to ensure longevity of pipeline consistently feeding the funnel with new leads which keeps our portfolio balanced. Support the embedding of long-term partnerships, ensuring Lucid is positioned as a trusted partner. Collaborate with the Global New Business and Marketing Manager to ensure leads are tracked, followed up in a timely manner, and reported accurately at global leadership meetings/executive leadership meetings.
KEY RELATIONSHIPS: President, Growth Strategy (direct report) Global New Business and Marketing Manager Vertical and functional leadership within Lucid Head of Strategy, Lucid Global External lead generation agency Potential and existing clients SKILLS & EXPERIENCE: Essential Criteria: Proven track record in business development, client engagement, or a related role within the communications, healthcare, or life sciences sectors. Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels both internally and externally. Demonstrated success in leading pitches and securing new business opportunities. Strategic thinker with the ability to identify growth opportunities and translate them into actionable plans. Desirable Criteria: Excellent organizational and project management skills, with the ability to manage multiple priorities simultaneously. Willingness and ability to travel to congresses, industry events, and client meetings as required. PERSONAL ATTRIBUTES: Results-driven with a proactive and entrepreneurial mindset. Collaborative and inclusive, with a strong team-oriented approach. Resilient and adaptable in a fast-paced, dynamic environment. Committed to excellence and continuous improvement. BENEFITS OF WORKING WITH US Our culture is fundamental to the delivery of transformation. Harnessing the talent and ambitions of those we work with empowers us to deliver our magic. On top of this, our benefits include: Commission plan Private family healthcare and dental cover Family friendly policies Contributory pension of up to 5% of basic salary Lucid contribution 4 x basic salary life assurance cover 25 days' holiday plus bank holidays, plus 3 Christmas closure days, and a celebration day of your choice Flexible holiday buy and sell scheme Cycle to work scheme Discretionary bonus Flexible working Employee discount platform with offers at 900+ retailers Season ticket loans WHAT DOES IT MEAN FOR US TO BE LUCID? At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity, where we can all be ourselves, make real connections, and enjoy the work that we do. Together. We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities. Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support. The
Lucid values
are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve. Compassionately Human:
We think about the human impact of our actions Accountable Allies:
We are the go-to strategic partners for our clients Invent with Intent:
We create meaningful solutions to solve real problems Courageously Curious:
We challenge ourselves to think disruptively We are an Equal Opportunity Employer and welcome applications from all backgrounds and identities. We are committed to providing an inclusive recruitment experience to everyone. This commitment to inclusion is explicitly inclusive of race, colour, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity and/or expression or disability. As part of our commitment to recruiting and supporting colleagues with disabilities Lucid Group are a committed member of the UK Government’s Disability Scheme, supporting people with disabilities provides us with access to a wider talent pool and enables us to be a force for good in the world by creating fair and equitable access to employment opportunities. Aligned to this scheme we commit to ensuring our recruitment process is inclusive and accessible by: Offering a guaranteed interview to candidates with disabilities who meet the essential criteria for the role Anticipating and providing reasonable adjustments Supporting any existing employee who acquires a disability or long-term health condition If you wish to apply under this scheme, please indicate so when asked on our DEI page which forms part of our job application process.
#J-18808-Ljbffr
New Customer Engagement Director Reports to:
President, Growth Strategy Company:
Lucid Group Communications Ltd LOCATION Our offices are in London, Macclesfield and Manchester. We are open to applications from all over the UK as we have remote and flexible hybrid working policies. ABOUT LUCID GROUP Lucid Group are a multicapability global healthcare communications company. Transformation starts here. In healthcare, innovation doesn’t only change lives—it saves them. We don’t take that lightly. That’s why we approach each challenge with curiosity—asking the right questions, gaining understanding, then bringing together the right team of diverse minds across capabilities to deliver transformative solutions that break through and help realise change for those who need it most. Purposefully designed for today’s healthcare challenges Today’s healthcare landscape is more complex and challenging than ever—the “standard” playbook no longer guarantees success. Lucid is purpose-built to help you make the most of unexpected opportunities, challenging conventional thinking, and bringing a fresh perspective. ROLE OVERVIEW: The New Customer Engagement Director will be a dynamic and results-oriented leader responsible for driving the growth of Lucid’s new business funnel. This critical role combines strategic thinking, customer engagement, and cross-functional collaboration to secure and nurture new client partnerships, while ensuring the delivery of exceptional solutions aligned to client needs. Reporting directly to the President, Growth Strategy, the New Customer Engagement Director will play a pivotal role in shaping and executing Lucid’s ambitious growth strategy. KEY RESPONSIBILITIES: New Business Development:
Acquire in-depth knowledge of Lucid’s business model, services, key points of differentiation and industry expertise to identify and pursue prime prospect client targets. Manage and optimize Lucid’s new business funnel, working closely with the lead generation agency to ensure a steady pipeline of high-quality leads. Develop independent leads through proactive networking, market research, and strategic outreach in line with Lucid Global Growth strategy. Attend congresses, industry events, and staff booth spaces to engage with potential clients, converting initial connections into warm leads and viable opportunities. Establish and develop a pipeline of target prospects, nurturing them through the sales cycle.
Pitch Leadership:
Lead certain new business pitches and coordinate/drive all of our efforts, enabling a seamless and compelling narrative that aligns with client needs and showcases Lucid’s capabilities. Collaborate across vertical and functional leadership to assemble the optimal pitch team with the right skills and expertise for each opportunity. Drive the preparation, delivery, and follow-up for all client presentations and proposals.
Client Journey Management:
Oversee an agreed roster of ‘tier 1’ clients through their journey with Lucid, maintaining regular touchpoints during key stages of the project lifecycle. Collect and analyze client insights, providing actionable feedback to project teams to ensure client satisfaction and continuous improvement. Report insights to the growth strategy team, identifying opportunities for capability enhancement or additional client needs.
Strategic Growth Support:
Partner with the President, Growth Strategy, the General Managers and the Global Head of Strategy to create and execute growth plans that focus on expanding into new clients, therapy areas, and markets. The clear focus here is to ensure longevity of pipeline consistently feeding the funnel with new leads which keeps our portfolio balanced. Support the embedding of long-term partnerships, ensuring Lucid is positioned as a trusted partner. Collaborate with the Global New Business and Marketing Manager to ensure leads are tracked, followed up in a timely manner, and reported accurately at global leadership meetings/executive leadership meetings.
KEY RELATIONSHIPS: President, Growth Strategy (direct report) Global New Business and Marketing Manager Vertical and functional leadership within Lucid Head of Strategy, Lucid Global External lead generation agency Potential and existing clients SKILLS & EXPERIENCE: Essential Criteria: Proven track record in business development, client engagement, or a related role within the communications, healthcare, or life sciences sectors. Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels both internally and externally. Demonstrated success in leading pitches and securing new business opportunities. Strategic thinker with the ability to identify growth opportunities and translate them into actionable plans. Desirable Criteria: Excellent organizational and project management skills, with the ability to manage multiple priorities simultaneously. Willingness and ability to travel to congresses, industry events, and client meetings as required. PERSONAL ATTRIBUTES: Results-driven with a proactive and entrepreneurial mindset. Collaborative and inclusive, with a strong team-oriented approach. Resilient and adaptable in a fast-paced, dynamic environment. Committed to excellence and continuous improvement. BENEFITS OF WORKING WITH US Our culture is fundamental to the delivery of transformation. Harnessing the talent and ambitions of those we work with empowers us to deliver our magic. On top of this, our benefits include: Commission plan Private family healthcare and dental cover Family friendly policies Contributory pension of up to 5% of basic salary Lucid contribution 4 x basic salary life assurance cover 25 days' holiday plus bank holidays, plus 3 Christmas closure days, and a celebration day of your choice Flexible holiday buy and sell scheme Cycle to work scheme Discretionary bonus Flexible working Employee discount platform with offers at 900+ retailers Season ticket loans WHAT DOES IT MEAN FOR US TO BE LUCID? At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity, where we can all be ourselves, make real connections, and enjoy the work that we do. Together. We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities. Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support. The
Lucid values
are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve. Compassionately Human:
We think about the human impact of our actions Accountable Allies:
We are the go-to strategic partners for our clients Invent with Intent:
We create meaningful solutions to solve real problems Courageously Curious:
We challenge ourselves to think disruptively We are an Equal Opportunity Employer and welcome applications from all backgrounds and identities. We are committed to providing an inclusive recruitment experience to everyone. This commitment to inclusion is explicitly inclusive of race, colour, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity and/or expression or disability. As part of our commitment to recruiting and supporting colleagues with disabilities Lucid Group are a committed member of the UK Government’s Disability Scheme, supporting people with disabilities provides us with access to a wider talent pool and enables us to be a force for good in the world by creating fair and equitable access to employment opportunities. Aligned to this scheme we commit to ensuring our recruitment process is inclusive and accessible by: Offering a guaranteed interview to candidates with disabilities who meet the essential criteria for the role Anticipating and providing reasonable adjustments Supporting any existing employee who acquires a disability or long-term health condition If you wish to apply under this scheme, please indicate so when asked on our DEI page which forms part of our job application process.
#J-18808-Ljbffr
