Join our community.
We are currently recruiting for full-time Customer Service colleagues on a 12-month fixed-term contract, with a base salary of £22,400 along with an additional £500 flexible benefit.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone, or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
The difference you’ll make:
Acting as the first point of contact for customers in branch or over the phone
Assisting with day-to-day transactions, queries, and servicing
Answering customer calls into our contact centre
Building relationships and finding solutions
Developing your knowledge of services and products to help our customers
Identifying new ways to improve the customer experience
What you’ll bring:
These are the essential requirements you need to be successful in this role:
Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
A real desire to go above and beyond for customers
Effective team working skills with a flexible, can-do approach to work
Openness to a broad range of activities even if outside of standard expectations
Ability to grow, adapt, and change accommodating business needs and priorities
You will require the right to work in the UK (please see details below)
What else you need to know:
The role is based in our Shaftesbury branch.
This role is a 12-month fixed-term contract
This is a full-time role, working 35 hours across Monday to Saturday across the hours of 8:00 am – 6:00 pm
Inclusion.
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
Starting salary of £22,400 plus a £500 annual cash allowance to spend on our great range of benefits.
25 days’ holiday plus bank holidays, which increases to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments.
Free access to a range of digital health services, including GP.
Free access to wellbeing apps and up to three weekly online classes.
We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary if you contribute as well.
Protection for you and your family, with company-funded death-in-service benefit and income protection insurance.
Support your favourite causes through charitable giving and our community partnerships.
Share in Santander’s success by saving or investing in our share plans.
24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel, and more.
As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees.
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa, or work permit.
What to do next:
If this sounds like a role you’re interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face.
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