Full time Customer Experience Advisor (Technical) London - United Kingdom Apply
We are recruiting for our next Customer Experience Advisor. Our customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect.
Opportunity is offered hybrid at our Stratford, London office.
Your role in our future
You’ll provide first level support for all customers via telephone, email, and live chat. You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments, and much more. You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done. We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved. Your profile
You’ll ideally have some customer service experience. This could be in a similar telephone-based role or within retail. You’re excellent on the phone, personable, and confident in talking to customers. You demonstrate a creative problem-solving approach. You’re organised and can manage multiple, simultaneous assignments. You’re self-motivated with the ability to work under pressure and to challenging deadlines. Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
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You’ll provide first level support for all customers via telephone, email, and live chat. You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments, and much more. You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done. We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved. Your profile
You’ll ideally have some customer service experience. This could be in a similar telephone-based role or within retail. You’re excellent on the phone, personable, and confident in talking to customers. You demonstrate a creative problem-solving approach. You’re organised and can manage multiple, simultaneous assignments. You’re self-motivated with the ability to work under pressure and to challenging deadlines. Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
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