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Connect2Kent is currently seeking a
Customer Experience Assistant
to join a temporary on-going assignment with Kent County Council's Financial Assessment & Income Unit.
Job Purpose The Financial Assessment & Income Unit implements policies and legislation associated with the financial requirements of supporting clients known to Adult Social Care and Health. This role provides high-quality administrative support to the Financial Assessment & Income Unit. You will provide a first-class customer service to colleagues within the Council and external customers of the Authority, handling customer enquiries face to face, over the telephone, internet, or email, giving information and resolving queries.
Provide the front-facing role for all people approaching the Financial Assessment & Income Unit, dealing with high volumes of contact with the public promptly and sensitively using a customer-focused approach.
Skills/Experience Experience of working within an administrative environment and/or front-facing customer service. Must be able to build a good rapport with customers through good communication. Awareness of the General Data Protection Regulation (GDPR) and information handling and sharing.
APPLY NOW
Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates. #J-18808-Ljbffr
Connect2Kent is currently seeking a
Customer Experience Assistant
to join a temporary on-going assignment with Kent County Council's Financial Assessment & Income Unit.
Job Purpose The Financial Assessment & Income Unit implements policies and legislation associated with the financial requirements of supporting clients known to Adult Social Care and Health. This role provides high-quality administrative support to the Financial Assessment & Income Unit. You will provide a first-class customer service to colleagues within the Council and external customers of the Authority, handling customer enquiries face to face, over the telephone, internet, or email, giving information and resolving queries.
Provide the front-facing role for all people approaching the Financial Assessment & Income Unit, dealing with high volumes of contact with the public promptly and sensitively using a customer-focused approach.
Skills/Experience Experience of working within an administrative environment and/or front-facing customer service. Must be able to build a good rapport with customers through good communication. Awareness of the General Data Protection Regulation (GDPR) and information handling and sharing.
APPLY NOW
Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates. #J-18808-Ljbffr
