Customer Experience Consultant
Apply remote type: Site-based only
Locations: Hull
Time type: Full time
Posted on: Posted 4 Days Ago
Time left to apply: End Date: February 16, 2025 (25 days left to apply)
Job requisition id: JR25709
Are you based in the Hull area?
Do you have a passion for working with people and delivering first-class customer services?
Do you have a car?
Stark Supply Chain Solutions in Hull, a leading building materials distributor in Northern Europe, is on the hunt for a
Customer Experience Consultant
who's as passionate about great service as we are. This is at least a 12-month fixed-term maternity cover contract.
Operating Hours:
Monday to Friday 8-5pm or 8:30 to 5pm
*Part Time / Flexible working applicants welcomed
Location:
Timber Terminal King George Dock HULL Yorkshire HU9 5QE
Key Responsibilities:
Accurate and timely completion of customer requests
Prioritize the customer in all situations – ensuring we meet their needs and communicate effectively, helping us to become easier to do business with
Liaise with the Category team to assist customer enquiries
Ensure adherence to the company's SLA
Work as a team to build a strong/robust customer service culture within SCS
Accurate processing of customer orders, professional telephone calls, general office admin, effective dealing of complaints, credit notes, abeyances, NCRs, etc.
Continuous development of self; look for training needs/opportunities
Follow company processes to improve service to group customers
Keep up to date with any changes in products and company news
Play a role in company projects as required
Support manager to achieve team objectives
Flexibility to work across departments
What’s in it for you?
Competitive Basic Salary
Retirement Savings Plan (Pension) – with Legal & General
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Cycle2Work, Benenden Healthcare, Critical Illness Cover
Employee Discount
Refer a Friend scheme
Wellbeing Centre via WorkPerks
New Reward and Recognition programme
34 days holiday per year
Required Skills and Experience:
Previous industry experience is preferred but not essential
Previous Customer Services experience is essential
Strong organisational skills, with the ability to prioritise work accordingly
Excellent PC skills
Strong communication skills
About us:
At Stark Supply Chain Solutions, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
#J-18808-Ljbffr
Apply remote type: Site-based only
Locations: Hull
Time type: Full time
Posted on: Posted 4 Days Ago
Time left to apply: End Date: February 16, 2025 (25 days left to apply)
Job requisition id: JR25709
Are you based in the Hull area?
Do you have a passion for working with people and delivering first-class customer services?
Do you have a car?
Stark Supply Chain Solutions in Hull, a leading building materials distributor in Northern Europe, is on the hunt for a
Customer Experience Consultant
who's as passionate about great service as we are. This is at least a 12-month fixed-term maternity cover contract.
Operating Hours:
Monday to Friday 8-5pm or 8:30 to 5pm
*Part Time / Flexible working applicants welcomed
Location:
Timber Terminal King George Dock HULL Yorkshire HU9 5QE
Key Responsibilities:
Accurate and timely completion of customer requests
Prioritize the customer in all situations – ensuring we meet their needs and communicate effectively, helping us to become easier to do business with
Liaise with the Category team to assist customer enquiries
Ensure adherence to the company's SLA
Work as a team to build a strong/robust customer service culture within SCS
Accurate processing of customer orders, professional telephone calls, general office admin, effective dealing of complaints, credit notes, abeyances, NCRs, etc.
Continuous development of self; look for training needs/opportunities
Follow company processes to improve service to group customers
Keep up to date with any changes in products and company news
Play a role in company projects as required
Support manager to achieve team objectives
Flexibility to work across departments
What’s in it for you?
Competitive Basic Salary
Retirement Savings Plan (Pension) – with Legal & General
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Cycle2Work, Benenden Healthcare, Critical Illness Cover
Employee Discount
Refer a Friend scheme
Wellbeing Centre via WorkPerks
New Reward and Recognition programme
34 days holiday per year
Required Skills and Experience:
Previous industry experience is preferred but not essential
Previous Customer Services experience is essential
Strong organisational skills, with the ability to prioritise work accordingly
Excellent PC skills
Strong communication skills
About us:
At Stark Supply Chain Solutions, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
#J-18808-Ljbffr
