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Customer Experience Coordinator, Croydon
Client: AWP Assistance UK Ltd Location: Croydon, United Kingdom Job Category: Customer Service EU work permit required: Yes Job Reference:
fc5b700b8cd7 Job Views:
8 Posted:
23.01.2025 Expiry Date:
09.03.2025 Job Description:
Job Title: Customer Experience Coordinator – Warranty Administration Location of work: Croydon / Hybrid The role: As a Customer Experience Coordinator, you will work on behalf of our banking clients, providing a professional, efficient, and proactive service that reflects the brand values of our clients. You will use your administrative skills and excellent attention to detail to maintain and update our systems. Handling a high volume of inbound calls, you will ensure customer queries are dealt with quickly and efficiently. Staying up to date with the latest policies and procedures is crucial for delivering exceptional customer service. Office Life: We are proud of our inclusive, diverse, and supportive working environment at Allianz Partners. There is plenty of experience within the team to guide you, plus many incentives to keep you motivated! We have a break-out floor to take well-earned breaks, with a kitchen and drinks machine. You will be part of an outstanding customer-focused organization where we care for each other, making it a great place to work! Hours: 35 hours per week, rotational shift work, Monday to Friday 09:00 am to 5:30 pm. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working. Your Responsibilities:
You will work in the Warranty Administration Department, collaborating with brands such as Mercedes-Benz, BMW, Suzuki, Spoticar, and many others. You will handle all incoming and outgoing telephone calls in a helpful, friendly, polite, and professional manner. Your duties will include: Dealing with calls and emails regarding vehicle registration changes, policy cancellations, policy amendments, and providing customers with policy receipts or email confirmations. Working closely with the sales and claims teams. Meeting daily qualitative and quantitative targets for yourself and your team, achieving all objectives for service, productivity, and quality. About You:
Minimum requirements include: Educated to GCSE standard or equivalent, including English and Maths. Good working knowledge of MS Word & Excel. Able to communicate confidently with clients, customers, and suppliers. Basic understanding of FCA regulations. Flexible/adaptable and able to work under pressure. Previous experience in a contact centre. Basic understanding of home insurance products. You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence through learning’. You are encouraged to bring your ideas and highlight areas for improvement in processes. In exchange for your expertise, experience, and enthusiasm, we will support your personal development and provide a wide range of employment-linked benefits. We offer competitive annual leave, contribute towards a company pension scheme, and provide access to discounts on Allianz products, vouchers, and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical cover, annual flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months, Corporate Social Responsibility, and an interest-free season ticket loan after the qualifying period. Successful applicants will demonstrate they share the values and behaviours we seek in our organization. About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and confident to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life, and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people; we commit to them, nourish them, and invest in their careers because we recognize that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, regardless of your ethnicity, cultural background, age, gender, nationality, religion, disability, or sexual orientation.
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Client: AWP Assistance UK Ltd Location: Croydon, United Kingdom Job Category: Customer Service EU work permit required: Yes Job Reference:
fc5b700b8cd7 Job Views:
8 Posted:
23.01.2025 Expiry Date:
09.03.2025 Job Description:
Job Title: Customer Experience Coordinator – Warranty Administration Location of work: Croydon / Hybrid The role: As a Customer Experience Coordinator, you will work on behalf of our banking clients, providing a professional, efficient, and proactive service that reflects the brand values of our clients. You will use your administrative skills and excellent attention to detail to maintain and update our systems. Handling a high volume of inbound calls, you will ensure customer queries are dealt with quickly and efficiently. Staying up to date with the latest policies and procedures is crucial for delivering exceptional customer service. Office Life: We are proud of our inclusive, diverse, and supportive working environment at Allianz Partners. There is plenty of experience within the team to guide you, plus many incentives to keep you motivated! We have a break-out floor to take well-earned breaks, with a kitchen and drinks machine. You will be part of an outstanding customer-focused organization where we care for each other, making it a great place to work! Hours: 35 hours per week, rotational shift work, Monday to Friday 09:00 am to 5:30 pm. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working. Your Responsibilities:
You will work in the Warranty Administration Department, collaborating with brands such as Mercedes-Benz, BMW, Suzuki, Spoticar, and many others. You will handle all incoming and outgoing telephone calls in a helpful, friendly, polite, and professional manner. Your duties will include: Dealing with calls and emails regarding vehicle registration changes, policy cancellations, policy amendments, and providing customers with policy receipts or email confirmations. Working closely with the sales and claims teams. Meeting daily qualitative and quantitative targets for yourself and your team, achieving all objectives for service, productivity, and quality. About You:
Minimum requirements include: Educated to GCSE standard or equivalent, including English and Maths. Good working knowledge of MS Word & Excel. Able to communicate confidently with clients, customers, and suppliers. Basic understanding of FCA regulations. Flexible/adaptable and able to work under pressure. Previous experience in a contact centre. Basic understanding of home insurance products. You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence through learning’. You are encouraged to bring your ideas and highlight areas for improvement in processes. In exchange for your expertise, experience, and enthusiasm, we will support your personal development and provide a wide range of employment-linked benefits. We offer competitive annual leave, contribute towards a company pension scheme, and provide access to discounts on Allianz products, vouchers, and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical cover, annual flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months, Corporate Social Responsibility, and an interest-free season ticket loan after the qualifying period. Successful applicants will demonstrate they share the values and behaviours we seek in our organization. About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and confident to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life, and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people; we commit to them, nourish them, and invest in their careers because we recognize that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, regardless of your ethnicity, cultural background, age, gender, nationality, religion, disability, or sexual orientation.
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