Customer Experience Product Manager

About Cognita Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, ‘Thrive in a rapidly evolving world’. About the role As the Customer Experience Product Manager you will oversee core platforms supporting schools and parents, including the Management Information System (MIS) for school processes, the Parent App for communication and non-fee payments, and the School Operations Platform for building maintenance checklists. This role involves leading the product vision and strategy, engaging with the business, prioritising features, assessing market developments, and planning product improvements. Working cross-functionally across multiple countries, you will drive change across Cognita Europe, collaborating with education specialists and colleagues from regional and group functions. What you will be doing: In this role, you will engage with executives, senior business leaders, and other key stakeholders to shape the vision and drive the roadmap for the MIS and Parent App products in line with business strategy and goals. You will establish clear product governance structures for these and other products, manage relationships with key suppliers by understanding and influencing their development roadmap, and monitor service performance. Additionally, you will monitor the usage and performance of key platforms within schools to ensure efficient and successful use, identifying areas for improvement. You will work with schools to enhance general skill levels in core products through training, guides, and other supporting assets. Regular communication with schools and stakeholders regarding platform changes, available training, and important updates will be essential. Finally, you will understand the school cycle to ensure appropriate support is in place for key times of the year, such as reports, the new academic year, and census periods. Who we are looking for: The ideal candidate will possess excellent organisational and interpersonal skills, capable of clear communication in various formats. They should be proactive, able to work independently, and manage multiple projects and priorities. Proficiency in Excel, Word, PowerPoint, and Outlook is essential. The candidate should have strong product and project management experience, understand the marketplace, and be able to persuade stakeholders. Recognised certifications in product and process management and a degree are required. Experience in managing products, delivering projects, and working across multiple countries and stakeholders is crucial. Familiarity with working in schools or complex organisations is desirable. The candidate must comply with safeguarding policies and demonstrate a commitment to continual improvement, collaboration, and a solution-focused mindset. Benefits at Cognita • Competitive salary depending upon qualifications and experience • Aviva Pension • 25 Days Holiday Allowance + Bank Holidays • School fee discount • Exclusive third-party discounts • Professional Development How to Apply Complete this application before the closing date. The Closing Date for Applications is Sunday 16th February. Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.

EARLY APPLICATIONS ARE ENCOURAGED, WE RESERVE THE RIGHT TO INTERVIEW AND APPOINT PRIOR TO CLOSING DATE FOR THE RIGHT APPLICANT.

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