Customer Experience Representative

What you'll be doing At Trinity Fire & Security, we are looking to recruit Customer Experience Representatives to join our team to provide an exceptional customer experience to our National Contract clients. You'll be doing this by proactively engaging with your customers and responding to any queries they may have throughout their journey with us. You'll need to work closely with our scheduling team to ensure work is completed in line with our clients’ expectations through a variety of channels, including over the phone and by email. Your key responsibilities will include: Customer Interaction: Providing professional, proactive and timely service to our customers however we’re communicating with them. Collaboration: Working closely with the wider team to ensure the safety and security of our customers. Stakeholder Engagement: Sharing the customer sentiment and highlighting any potential issues with a view to resolve and mitigate as quickly as possible. Who you are At Trinity Fire & Security, we believe that your personality and passion are just as important as your skills. We’re eager to have someone join the team who is: Customer Obsessed: You genuinely care about resolving customer issues and providing an outstanding experience. Eager to Learn: A positive attitude and a willingness to grow are key! We’ll support you every step of the way. Organised and Proactive: You can prioritise tasks effectively and thrive in a fast-paced environment. If you have a “can-do” spirit and solution-focused approach, this is a fantastic opportunity for you to join our team. Our ideal candidate will have experience in an office-based customer service environment, who is skilled at handling customer queries both in writing and over the telephone. What we'll give you Competitive salary which will vary based on skills and experience. 23 days holiday, plus bank holidays. Company pension scheme. Life assurance. Employee Welfare assistance programme.

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