We are working closely alongside a Local Authority in
Eastbourne
to assist with the appointment of a
Customer Feedback Specialist , on a
2-month contract , highly likely to be extended at client's discretion. Please apply with your CV for immediate consideration. Rate of Pay:
£14.82 - £18.66 per hour Responsibilities: Handle and respond to incoming complaint demands on behalf of Homes First, negotiating suitable resolutions at the earliest point of contact. Provide high standards of specialist advice and support, coordinating technical investigations and liaising with colleagues to resolve complex cases and enquiries as they arise. Be accountable for complex or contentious complaints and enquiries, liaising with customers, contractors, MP Offices and external agencies and partners as required. Accurately capture and record performance information and other data relating to complaints, MP Enquiries and FoI requests, producing reports and using performance measures to support service and performance improvement. Work collaboratively to provide a seamless service to customers, specifying and managing projects, budgets and contracts that deliver customer and corporate objectives. Qualifications: Relevant qualification or qualified by track record of relevant experience. Educated to Level 3 standard or equivalent or qualified by strong relevant experience. Experience: Professional competence/expertise and proven experience in managing and responding to housing related complaints and enquiries. Letter writing, preparation and presentation of reports. Dealing with customers and stakeholders, including councillors, MPs and senior members of staff. Using customer feedback and insights to develop service and performance improvements. Assisting in planning and delivering projects/programmes. Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
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Eastbourne
to assist with the appointment of a
Customer Feedback Specialist , on a
2-month contract , highly likely to be extended at client's discretion. Please apply with your CV for immediate consideration. Rate of Pay:
£14.82 - £18.66 per hour Responsibilities: Handle and respond to incoming complaint demands on behalf of Homes First, negotiating suitable resolutions at the earliest point of contact. Provide high standards of specialist advice and support, coordinating technical investigations and liaising with colleagues to resolve complex cases and enquiries as they arise. Be accountable for complex or contentious complaints and enquiries, liaising with customers, contractors, MP Offices and external agencies and partners as required. Accurately capture and record performance information and other data relating to complaints, MP Enquiries and FoI requests, producing reports and using performance measures to support service and performance improvement. Work collaboratively to provide a seamless service to customers, specifying and managing projects, budgets and contracts that deliver customer and corporate objectives. Qualifications: Relevant qualification or qualified by track record of relevant experience. Educated to Level 3 standard or equivalent or qualified by strong relevant experience. Experience: Professional competence/expertise and proven experience in managing and responding to housing related complaints and enquiries. Letter writing, preparation and presentation of reports. Dealing with customers and stakeholders, including councillors, MPs and senior members of staff. Using customer feedback and insights to develop service and performance improvements. Assisting in planning and delivering projects/programmes. Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
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