Description
At AXA – Global Healthcare, we're looking for a Customer Insight Executive to join the Marketing team and help to deliver our research programme. Your focus will be on managing the delivery and analysis of regular customer research to support continuous improvement and positive customer outcomes. You’ll help to give our company insight into our adherence to the Consumer Duty, working with multiple stakeholders within AXA and external research agencies. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Tunbridge Wells office. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you’ll be doing: Deliver on-going surveys, measuring customer satisfaction along key parts of the customer journey including sourcing and validating data, setting up and monitoring surveys, and analysing and presenting results and recommendations. Provision of research results which measure the extent to which AXA – Global Healthcare is meeting its obligations to customers under the Consumer Duty. Support the Customer Insight Manager with provision of insight to inform the requirements for/success of new customer propositions. Run consumer research to assess understanding of customer communications and processes that could lead to customer harm if left unchanged. Build strong relationships with key stakeholders, marketing team members and the Analytics team, as well as external agencies. Support implementation of the wider Insight remit as and when required in projects. Support in adopting systems and processes which maintain AXA policies regarding GDPR, regulatory requirements, and local regulation. What you’ll bring: Proven experience working on research/analysis projects. Data literate with strong analytical skills. Customer-obsessed mindset. Financial services experience, including understanding of the Consumer Duty. Excellent written and verbal communication skills. Excellent attention to detail. Able to communicate, influence and manage relationships. Ability to prioritise and deal with a number of urgent tasks. Demonstrate the AXA values in every part of the role. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: Competitive annual salary of up to £33,000 Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to
ruth.tennant@axa-uk.co.uk . Who we are: Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
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At AXA – Global Healthcare, we're looking for a Customer Insight Executive to join the Marketing team and help to deliver our research programme. Your focus will be on managing the delivery and analysis of regular customer research to support continuous improvement and positive customer outcomes. You’ll help to give our company insight into our adherence to the Consumer Duty, working with multiple stakeholders within AXA and external research agencies. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Tunbridge Wells office. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you’ll be doing: Deliver on-going surveys, measuring customer satisfaction along key parts of the customer journey including sourcing and validating data, setting up and monitoring surveys, and analysing and presenting results and recommendations. Provision of research results which measure the extent to which AXA – Global Healthcare is meeting its obligations to customers under the Consumer Duty. Support the Customer Insight Manager with provision of insight to inform the requirements for/success of new customer propositions. Run consumer research to assess understanding of customer communications and processes that could lead to customer harm if left unchanged. Build strong relationships with key stakeholders, marketing team members and the Analytics team, as well as external agencies. Support implementation of the wider Insight remit as and when required in projects. Support in adopting systems and processes which maintain AXA policies regarding GDPR, regulatory requirements, and local regulation. What you’ll bring: Proven experience working on research/analysis projects. Data literate with strong analytical skills. Customer-obsessed mindset. Financial services experience, including understanding of the Consumer Duty. Excellent written and verbal communication skills. Excellent attention to detail. Able to communicate, influence and manage relationships. Ability to prioritise and deal with a number of urgent tasks. Demonstrate the AXA values in every part of the role. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: Competitive annual salary of up to £33,000 Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to
ruth.tennant@axa-uk.co.uk . Who we are: Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
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