Customer Lifecycle Lead

Customer Lifecycle Lead focuses on this role is critical in shifting crm from campaign-led marketing to a commercially driven, insight-led function that supports account development and customer experience at scale.

Skills and requirements

• This role is critical in shifting CRM from campaign-led marketing to a commercially driven, insight-led function that supports account development and customer experience at scale.
• The behaviours that will set you up for success as a CRM Manager (Customer Lifecycle and Insights) include.
• Collaboration – Building partnerships and working collaboratively with others to achieve shared objectives.
• Accountability – Taking action, overcoming obstacles, and meeting commitments.

Confirmed role details

• Bonuses: Gainshare bonus scheme – get rewarded for growth.
• Performance Related Bonus scheme.
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!).
• Sell holiday each year.