TITLE:
Customer Operations & Trade Manager Reports To:
Head of EUCAN Location:
Slough Indivior is a global pharmaceutical company working to help change patients' lives by developing medicines to treat substance use disorders (SUD). Our vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of SUD. Indivior is dedicated to transforming SUD from a global human crisis to a recognized and treated chronic disease. We strive to help eliminate the stigma of addiction. We take our role as a responsible steward extremely seriously and commit ourselves to cultivating our unique culture and highest standards of integrity. Connect with Indivior on LinkedIn by visiting
www.linkedin.com/company/indivior . POSITION SUMMARY:
The key objectives of the role are: To work with the Supply team to support product availability at all times, across the region, in-line with GxP requirements. To support the management of any shortages, allocations, tenders, local launch activity, local discontinuation activity and local requests and support for label and artwork changes. To gain insights from channels that can benefit the countries commercially and to ensure patient access. To leverage subject matter expertise across country as part of a functional team of 3, augmenting Indivior capabilities, better business continuity, resilience and agility. To back-up and support the Distributor Markets Business co-ordinator role. To work across the EUCAN geographies to help prioritise Supply opportunities and challenges between markets. Participate and support the S&OP/ Demand reviews and Global category reviews to ensure alignment within EUCAN. Support the finance organisation with slow-moving/obsolete product provisions and destructions. To work with Supply and pre-wholesalers for any commercial or demand opportunities, supporting the effective delivery of products to patients. To support the development and maintenance of a network that facilitates access to treatment for all OUD patients in EUCAN. ESSENTIAL FUNCTIONS:
The responsibilities of this job include, but are not limited to, the following: Operations:
Support product availability for Distributor markets
Maintain appropriate inventory levels based on demand, space constraints, manufacturing lead times, shelf-life. Forecasting. Inbound replenishment orders. Fulfilment KPIs. Quotas. Monitor drug shortage website, contact generic manufactures for inventory status.
Monitor all distribution activities
Product Allocations (ie France). Adherence to all Regulatory and Quality Assurance regulations and requirements. Review & approve returns, destructions, credits, claims. Facilitate and leverage new opportunities.
Special Projects
Launches. Line extensions. Labelling groups. Risk mitigation plan. Out of Stocks/ Contingency. Support Manufacturing changes.
Trade:
Develop relationship with customer base
Wholesalers. 3 PLs.
Develop and maintain Terms & Conditions with customers. Manage all customer communications i.e. pricing changes, shortages, launches, closures. Contracting:
Identify opportunities for new purchasing contracts. Negotiate contracts. Mediate between Legal, Commercial, Finance, and stakeholder. Provide reporting. Be recognized as the Expert internally and externally:
Build and maintain a solid knowledge on external trends in Europe through networks, conferences, relationships, competitive intelligence. Develop and maintain knowledge, expertise and insights to assigned payers or payer systems. Leverage previous experience and Indivior matrix organization to develop and maintain positive relationships with other functional areas. MINIMUM QUALIFICATIONS:
The ability to speak German and either Finnish or Swedish are all beneficial to the role. The position holder must be an agile, resourceful, collaborative, strategic problem-solver, with operational knowledge of the pharmaceutical landscape. The ability to seek out market intelligence and share with leadership is vital. COMPETENCIES/CONDUCT:
In addition to the minimum qualifications, the employee will demonstrate: Proven leadership skills, ability to influence outcomes. Very good interpersonal and networking skills. Innovative and resourceful with an entrepreneurial mindset. Strong business acumen. Ability to challenge the status quo and influence change. Robust technical and analytical skills. Dynamic with high levels of energy and drive. Self-motivated and highly flexible. Ability to work well with teams and alone. KEY CHALLENGES:
Managing a delicate balance of supply in a volatile, genericized market, with storage and shelf-life challenges. Look for continuous improvement opportunities while maintaining a distribution network that provides easy access to medication for all EUCAN patients, while being compliant and cost-effective. This role must find the balance between supporting and challenging the commercial team to ensure sales and marketing initiatives are met whilst ensuring Indivior is well positioned as a trusted and ethical partner with all commercial stakeholder groups. BENEFITS:
25 days holiday plus public holidays. Flexible working; core hours are 10am-3pm, and we offer up to 2 days working from home/ week. Paid Volunteer Time Off. 10% company pension. EAP service including Legal, Health and Wellbeing support. Optional Health Insurance with BUPA. Company Death in Service and Payment Protection Insurance. 3 Celebratory days. Access to platform for discounts. EQUAL EMPLOYMENT OPPORTUNITY
EOE/Minorities/Females/Vet/Disabled
#J-18808-Ljbffr
Customer Operations & Trade Manager Reports To:
Head of EUCAN Location:
Slough Indivior is a global pharmaceutical company working to help change patients' lives by developing medicines to treat substance use disorders (SUD). Our vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of SUD. Indivior is dedicated to transforming SUD from a global human crisis to a recognized and treated chronic disease. We strive to help eliminate the stigma of addiction. We take our role as a responsible steward extremely seriously and commit ourselves to cultivating our unique culture and highest standards of integrity. Connect with Indivior on LinkedIn by visiting
www.linkedin.com/company/indivior . POSITION SUMMARY:
The key objectives of the role are: To work with the Supply team to support product availability at all times, across the region, in-line with GxP requirements. To support the management of any shortages, allocations, tenders, local launch activity, local discontinuation activity and local requests and support for label and artwork changes. To gain insights from channels that can benefit the countries commercially and to ensure patient access. To leverage subject matter expertise across country as part of a functional team of 3, augmenting Indivior capabilities, better business continuity, resilience and agility. To back-up and support the Distributor Markets Business co-ordinator role. To work across the EUCAN geographies to help prioritise Supply opportunities and challenges between markets. Participate and support the S&OP/ Demand reviews and Global category reviews to ensure alignment within EUCAN. Support the finance organisation with slow-moving/obsolete product provisions and destructions. To work with Supply and pre-wholesalers for any commercial or demand opportunities, supporting the effective delivery of products to patients. To support the development and maintenance of a network that facilitates access to treatment for all OUD patients in EUCAN. ESSENTIAL FUNCTIONS:
The responsibilities of this job include, but are not limited to, the following: Operations:
Support product availability for Distributor markets
Maintain appropriate inventory levels based on demand, space constraints, manufacturing lead times, shelf-life. Forecasting. Inbound replenishment orders. Fulfilment KPIs. Quotas. Monitor drug shortage website, contact generic manufactures for inventory status.
Monitor all distribution activities
Product Allocations (ie France). Adherence to all Regulatory and Quality Assurance regulations and requirements. Review & approve returns, destructions, credits, claims. Facilitate and leverage new opportunities.
Special Projects
Launches. Line extensions. Labelling groups. Risk mitigation plan. Out of Stocks/ Contingency. Support Manufacturing changes.
Trade:
Develop relationship with customer base
Wholesalers. 3 PLs.
Develop and maintain Terms & Conditions with customers. Manage all customer communications i.e. pricing changes, shortages, launches, closures. Contracting:
Identify opportunities for new purchasing contracts. Negotiate contracts. Mediate between Legal, Commercial, Finance, and stakeholder. Provide reporting. Be recognized as the Expert internally and externally:
Build and maintain a solid knowledge on external trends in Europe through networks, conferences, relationships, competitive intelligence. Develop and maintain knowledge, expertise and insights to assigned payers or payer systems. Leverage previous experience and Indivior matrix organization to develop and maintain positive relationships with other functional areas. MINIMUM QUALIFICATIONS:
The ability to speak German and either Finnish or Swedish are all beneficial to the role. The position holder must be an agile, resourceful, collaborative, strategic problem-solver, with operational knowledge of the pharmaceutical landscape. The ability to seek out market intelligence and share with leadership is vital. COMPETENCIES/CONDUCT:
In addition to the minimum qualifications, the employee will demonstrate: Proven leadership skills, ability to influence outcomes. Very good interpersonal and networking skills. Innovative and resourceful with an entrepreneurial mindset. Strong business acumen. Ability to challenge the status quo and influence change. Robust technical and analytical skills. Dynamic with high levels of energy and drive. Self-motivated and highly flexible. Ability to work well with teams and alone. KEY CHALLENGES:
Managing a delicate balance of supply in a volatile, genericized market, with storage and shelf-life challenges. Look for continuous improvement opportunities while maintaining a distribution network that provides easy access to medication for all EUCAN patients, while being compliant and cost-effective. This role must find the balance between supporting and challenging the commercial team to ensure sales and marketing initiatives are met whilst ensuring Indivior is well positioned as a trusted and ethical partner with all commercial stakeholder groups. BENEFITS:
25 days holiday plus public holidays. Flexible working; core hours are 10am-3pm, and we offer up to 2 days working from home/ week. Paid Volunteer Time Off. 10% company pension. EAP service including Legal, Health and Wellbeing support. Optional Health Insurance with BUPA. Company Death in Service and Payment Protection Insurance. 3 Celebratory days. Access to platform for discounts. EQUAL EMPLOYMENT OPPORTUNITY
EOE/Minorities/Females/Vet/Disabled
#J-18808-Ljbffr
