Job Description
Customer Order Specialist The location of the role is
Cheltenham . The duration of the contract is
12 months . The pay rate on offer is
£16-£17.50 per hour . Role Summary: Responsible for facilitating transactions as part of a Customer Contract/Order team. Includes activities such as processing transactions, managing processes, and fulfilment of orders. Responsibilities: Facilitate acceptance of customer and suppliers' orders - process order intake, input into internal systems. Connect to customer portals and systems. Support forecasting, billing, and collection activities. Key contact for customer inquiries; work with operations to understand and communicate commits and status to customers. Engage in sales activities for assigned customers as needed. Contribute to the development of an operational year plan for department activities. Suggest improvements in products, processes, and procedures. Provide pro-active support to the wider PM community. Collaborate with people from the business unit. Work based on predefined contracts and frameworks, with some latitude to deviate from those conditions. Expedite orders where necessary. Qualifications: Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 4 years of experience in a Customer/Supplier facing role and/or Aerospace Manufacturing. Desired Characteristics: Experience in a sales admin/order processing role or similar. Experience using business systems (e.g., Oracle, SAP). Competent and confident with MS Office Suite. Attention to detail. Ability to prioritize workload to meet customer demands. Strong oral and written communication skills. Experience building relationships with both internal and external stakeholders. Confidence in challenging the status quo. Ability to work independently and as part of a team. Strong organizational skills. A willingness to embrace change and drive process improvement. Strong problem-solving skills.
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Customer Order Specialist The location of the role is
Cheltenham . The duration of the contract is
12 months . The pay rate on offer is
£16-£17.50 per hour . Role Summary: Responsible for facilitating transactions as part of a Customer Contract/Order team. Includes activities such as processing transactions, managing processes, and fulfilment of orders. Responsibilities: Facilitate acceptance of customer and suppliers' orders - process order intake, input into internal systems. Connect to customer portals and systems. Support forecasting, billing, and collection activities. Key contact for customer inquiries; work with operations to understand and communicate commits and status to customers. Engage in sales activities for assigned customers as needed. Contribute to the development of an operational year plan for department activities. Suggest improvements in products, processes, and procedures. Provide pro-active support to the wider PM community. Collaborate with people from the business unit. Work based on predefined contracts and frameworks, with some latitude to deviate from those conditions. Expedite orders where necessary. Qualifications: Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 4 years of experience in a Customer/Supplier facing role and/or Aerospace Manufacturing. Desired Characteristics: Experience in a sales admin/order processing role or similar. Experience using business systems (e.g., Oracle, SAP). Competent and confident with MS Office Suite. Attention to detail. Ability to prioritize workload to meet customer demands. Strong oral and written communication skills. Experience building relationships with both internal and external stakeholders. Confidence in challenging the status quo. Ability to work independently and as part of a team. Strong organizational skills. A willingness to embrace change and drive process improvement. Strong problem-solving skills.
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