Overview
About us ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. The role To provide an excellent claims service through the resolution of any reportable complaints, including those addressed to the Chief Executive, Lloyds the FOS or any other relevant regulatory body. To negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the policy wordings. Effecting a speedy recovery of the underwriter’s outlay. To advise complaint handlers in the operational areas on handling strategies, regulations and requirements. Dealing with referrals through effective coaching, development and feedback. Key responsibilities To actively handle complaints of an executive or Ombudsman level. On a daily basis check all new complaints and ensure these are distributed to the team. Understand and apply all company policies and procedures. Support and ensure compliance with Lloyds & FCA regulations. Maintain an up-to-date knowledge of legislation, case law, social and market developments. When appropriate, override the decisions made in the operational area. Investigate the underlying cause of complaints and trends, making recommendations for improvements. Essential qualifications, skills and experience Be aware of and act upon all Compliance matters, eg Disability Discrimination, Data Protection, Proceeds of Crime, Risk etc. Ensure that TCF is a part of the organisation's culture and behaviours and consistently works to promote this. Represent the correct values and culture of the group. Support Health and Safety through highlighting issues. Engage in own self-development. Provide relevant MI to managers at all levels and present findings where appropriate. Desirable behavioural attributes Problem Solving Organisation Teamwork Building Capability Communication Action Orientated Focus on results Benefits Competitive Benchmarked Salary 25 days holiday Discretionary bonus scheme Employee assistance programme Annual holiday buy (up to 3 extra days) Salary sacrifice benefits Annual benefits reviews The option for professional qualifications and study support
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About us ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. The role To provide an excellent claims service through the resolution of any reportable complaints, including those addressed to the Chief Executive, Lloyds the FOS or any other relevant regulatory body. To negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the policy wordings. Effecting a speedy recovery of the underwriter’s outlay. To advise complaint handlers in the operational areas on handling strategies, regulations and requirements. Dealing with referrals through effective coaching, development and feedback. Key responsibilities To actively handle complaints of an executive or Ombudsman level. On a daily basis check all new complaints and ensure these are distributed to the team. Understand and apply all company policies and procedures. Support and ensure compliance with Lloyds & FCA regulations. Maintain an up-to-date knowledge of legislation, case law, social and market developments. When appropriate, override the decisions made in the operational area. Investigate the underlying cause of complaints and trends, making recommendations for improvements. Essential qualifications, skills and experience Be aware of and act upon all Compliance matters, eg Disability Discrimination, Data Protection, Proceeds of Crime, Risk etc. Ensure that TCF is a part of the organisation's culture and behaviours and consistently works to promote this. Represent the correct values and culture of the group. Support Health and Safety through highlighting issues. Engage in own self-development. Provide relevant MI to managers at all levels and present findings where appropriate. Desirable behavioural attributes Problem Solving Organisation Teamwork Building Capability Communication Action Orientated Focus on results Benefits Competitive Benchmarked Salary 25 days holiday Discretionary bonus scheme Employee assistance programme Annual holiday buy (up to 3 extra days) Salary sacrifice benefits Annual benefits reviews The option for professional qualifications and study support
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