dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic.
We are now recruiting for a Customer Relations Executive to join us at our UK flagship office in Leyland.
In this role you will be investigating and resolving issues customers encountered whilst on holiday. You’ll be looking into what happened, why it happened and making sure the issue doesn’t re-occur in the future. We need someone who can resolve issues effectively to ensure the customer is happy with the outcome and that they will book with us again, whilst adhering to ABTA guidelines and package travel regulations.
Hours:
37.5 hours, 9am-5.30pm, 5 days over 7 To be considered for this role, we need you to have the following skills, experience and qualifications: Strong written and verbal communication skills with an exceptional telephone manner Excellent problem solving and negotiation skills The ability to remain calm when having challenging conversations with customers A fair and consistent approach IT literate Good geographical knowledge Travel industry/CRS or GDS systems experience – desirable Highly organised with the ability to prioritise Excellent attention to detail A strong team player Accuracy with attention to detail Knowledge of package travel regulations and of governing bodies such as ABTA and IATA Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work: 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays) Additional annual leave purchase scheme Company pension scheme Life assurance Low-cost health care for you and your family Employee Assistance programme Mental Health First Aiders Ongoing development – we have an in-house People Development Team Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people Industry/social events – including supplier events, office socials & parties and pop-up shops Cycle to work scheme Long service awards Belong programme - six Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy Volunteer days – one day’s paid leave each year to volunteer with a registered charity dnata4good – supporting the local communities we work, live and thrive in Refer a friend scheme Free eye care tests Free Taste Card membership – offering discounts on dining out, movies, attractions, takeaways and online shopping Casual dress code Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking
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37.5 hours, 9am-5.30pm, 5 days over 7 To be considered for this role, we need you to have the following skills, experience and qualifications: Strong written and verbal communication skills with an exceptional telephone manner Excellent problem solving and negotiation skills The ability to remain calm when having challenging conversations with customers A fair and consistent approach IT literate Good geographical knowledge Travel industry/CRS or GDS systems experience – desirable Highly organised with the ability to prioritise Excellent attention to detail A strong team player Accuracy with attention to detail Knowledge of package travel regulations and of governing bodies such as ABTA and IATA Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work: 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays) Additional annual leave purchase scheme Company pension scheme Life assurance Low-cost health care for you and your family Employee Assistance programme Mental Health First Aiders Ongoing development – we have an in-house People Development Team Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people Industry/social events – including supplier events, office socials & parties and pop-up shops Cycle to work scheme Long service awards Belong programme - six Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy Volunteer days – one day’s paid leave each year to volunteer with a registered charity dnata4good – supporting the local communities we work, live and thrive in Refer a friend scheme Free eye care tests Free Taste Card membership – offering discounts on dining out, movies, attractions, takeaways and online shopping Casual dress code Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking
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